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Forum Posts

(Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! PTC v63 Scoped Storage Update

I know this will be a controversial topic, but there has been a enormous modding scene on Quest 1, 2 and 3 with people installing Nexus/Other mods into their games without needing a phone or computer. And the introduction of Scoped Storage in V51 slo...

App purchases

Just curious, how many people are having trouble purchasing apps? I just bought a quest 3 and also purchased several apps with my Visa. Now I can't purchase any apps and Meta is just paying lip service. Over 6 days a no resolution. Used the same card...

Resolved! Child Account Suspended

Hello,My child received a MetaQuest2 for Christmas, and I realized we had set him up as the “primary user” when I attempted to link his account to my parent account. He was listed as a “teen”, so I promptly updated his birthday to reflect his age (10...

Resolved! Account permanently disabled for my Child

Hi, I think I have done something wrong but when trying to setup the Quest 3 for my child we have got his account disabled. I entered his age and it asked for a passport photo which we sent but then we got a mail back saying that the account was perm...

ewin42 by Explorer
  • 1639 Views
  • 17 replies
  • 0 kudos

Child Account Suspended

Hello, My son received a Meta Quest 2 last year and had downloaded games and was playing with no issue. I didn’t realize that he was set up as the primary account. He stopped playing the last few months and I didn’t realize he was getting emails to v...

Unable to connect to app

Recently I had my account suspended due to my little brother (unknowingly) using my 18+ account. I got the issue fixed, but now I’m unable to sync my headset with my phone. More info:-both the headset and my phone are on the same wifi-Bluetooth is on...

Resolved! Lines across the screen

I had multiple lines across the screen and they are all different colors it looked like a cctv monitor static and I was running it for hours so Idk if it was that or something else

Grim46421 by Honored Guest
  • 20058 Views
  • 32 replies
  • 5 kudos

Im having a issue

Hello. Im having a issue with my quest 2, it says its locked i don't know how to fix it, i was hoping you can help me. Everytime i turn it on its a black screen and i just factory reset it and it still isn't working, so im in the device info area whe...

Meta suspended my account for an error please help

You suspended my account for wrong reason’s. I’m 48 yrs old, not 13. I sent proof already.I’m a social media manager, I lost a few customers because of this. You sent me an email saying you solved but I’m still inactive. Please fix this issue ASAP. M...

Tracking is not working

I have a Quest 2. When I start up the controllers vibrate and head tracking works. As soon as I pull the trigger on either controller the tracking circle jumps to the Center of the screen and I can’t move it. If I press a button the circle flashes bl...

How to delete photos from phone Meta App?

Hi all, Can someone tell me how I can delete the synced photos from the Meta app from my phone? On the Meta 3 you can easily select and delete them. But this doesn't work in the Meta Handy app.So, how can I delete them?

kdeimel by Honored Guest
  • 96 Views
  • 4 replies
  • 1 kudos

Quest Link screen shakes/jumps

I have an issue with Quest Link. When I am at the dashboard the screen starts to jump/shake. It happens quite often. It is very annoying and causing me to get dizzy. Has anyone experienced this and is there a way to fix this issue?

Appeal to a ban.

I got banned from onward for abusing a bug that has not been fixed for 4 years and I really want to appeal. And for the amount of random hate speech reports for absolutely no reason. First of all, I do not know how to cheat on my headset and other ga...

Quest 2 not pairing with mobile app

I can’t get back into my oculus account on vr I have tried a factory resetting 2xafter factory resetting I had to do the tutorial on the tutorial it said to pair my device to my iPhone on oculus Mobile app and gave me a code to use on the app but I u...

B10xy by Honored Guest
  • 106 Views
  • 2 replies
  • 1 kudos

Can't pair my Quest 2 to mobile app

so , i wanted to play on meta quest 2 and when oi turn it i can t se my apps and account and there was message that i have to connect oculus to my phone but i cant . Then i factory reset and now i can t pair to oculus by app i tried everything reset ...

redivr by Honored Guest
  • 158 Views
  • 5 replies
  • 0 kudos

Meta quest pro left controller buttons not working

I just got my meta quest pro controllers and the left buttons aren’t working but the tracking is, it’s not noticing that my hand is even over it, I tried pairing and unpairing and it still didn’t work, how do I fix this issue?

Stuck in red orb in observatory

Hi I'm in Asgards Wrath 2 on the observatory. Completed star chart puzzles and spoke to Thoth. After I went back to being a mortal. I'm totally stuck. I can't go back into maps. It says fast travel unavailable. I can become a god but not able to get ...

Resolved! File transfer to QUEST 3

"Upgraded" from PICO 4 to QUEST 3. I want use it mainly for viewing my 3D stereo home videos and photos, and I got truly amazed, feel cheated. IT IS ABSOLUTELY RIDICULOUS THAT META DOESN'T PROVIDE A PROPER FILE TRANSFER TOOL FOR ITS 700 EURO HEADSET ...

KGy47 by Explorer
  • 3585 Views
  • 16 replies
  • 1 kudos

Payment cannot be completed

So I added my payment method to my meta 2 and was able to buy meta+ and a few other things and then all of a sudden my payments didn’t work anymore. So I added another card and same error when I make a purchase. So I bought gift cards. That didn’t wo...

Save to VR?

On my iPhone I can share a link in Safari to the Meta Quest mobile app and then "Save to VR". Where does that show up in the Meta Quest 3 headset? I've searched everywhere and I can't find my saved links.

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Request cannot be completed until further action

I purchased my Meta quest 3 on Thursday and by Friday when trying to purchase more apps etc I get this message after approving in banking app.I've had 3 online chats and all I get is we will pass this to a special team and they will get back to you.T...

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Question about humble bundle and meta quest 3

I have a question if anyone can help. I was wondering if it's possible to redeem humble bundle codes for Oculus games to work on Meta Quest 3. I see the same icon on humble bundle as the meta app. Do these work?

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