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Installer fails OVRlibrarian.exe 104

Freekstorm
Explorer

everything unplugged

AV disabled

firewall off

842mb downloaded (about 15 times!)

get this error. please help

[Debug] [29/03/2016 04:31:06] Decoded hash 344f9fcd009a35395321936e353ec8f92e395d06a278dd93da91eef0d699e404.
[Debug] [29/03/2016 04:31:06] Installing 'Visual C++ 2013' redistributable.
[Debug] [29/03/2016 04:31:06] Installing 'Visual C++ 2013 x86' redistributable.
[Debug] [29/03/2016 04:31:06] Installing 'Visual C++ 2015' redistributable.
[Debug] [29/03/2016 04:31:07] Install 'Install necessary redistributables.' succeeded.
[Debug] [29/03/2016 04:31:07] Install 'Set up C:\Program Files (x86)\Oculus and OVRLibrarian.' succeeded.
[Debug] [29/03/2016 04:31:07] Installing oculus-runtime.
[Error] [29/03/2016 04:31:07] Process C:\Program Files (x86)\Oculus\Support\oculus-librarian\OVRLibrarian.exe exited with code 104.
[Debug] [29/03/2016 04:31:07] Install 'Install all downloaded packages.' failed.
[Warning] [29/03/2016 04:31:07] Rolling back installation.
[Debug] [29/03/2016 04:31:07] Uninstall 'Install all downloaded packages.' succeeded.
[Debug] [29/03/2016 04:31:07] Uninstall 'Set up C:\Program Files (x86)\Oculus and OVRLibrarian.' succeeded.
[Debug] [29/03/2016 04:31:07] Uninstall 'Install necessary redistributables.' succeeded.
[Debug] [29/03/2016 04:33:10] Removing temp directory.
[Warning] [29/03/2016 04:33:10] Couldn't remove temp directory.
[Debug] [29/03/2016 04:33:10] Exiting with code 1.


Cant attach file as there is no attachment option

cant paste all file as its too big

38 REPLIES 38

cybereality
Grand Champion
Yeah, you can attach files on the forum. Did you try this?

rvssfnccq2rr.jpg
I'll ask about your error.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Freekstorm
Explorer

Nope, because I don't normally look at the formatting bar for attachments!

Here it is.

cybereality
Grand Champion
No problem. I'll check tomorrow.
You can also just drag and drop files from Windows Explorer into the post box.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Freekstorm
Explorer
I tried drag and drop, it closed the window whenever the browser lost focus.

ItsMeButters
Honored Guest
Same issue here. I am a sad panda 😞

JoaquinG
Honored Guest
Same problem here
[Debug] [30/03/2016 12:07:11] Installing 'Visual C++ 2015' redistributable.
[Debug] [30/03/2016 12:07:33] Process C:\Users\jgracia\AppData\Local\Temp\OculusSetup-dae3de16-d3d0-4ac1-9417-668d3af11286\visual-cpp-2015.exe exited with code 0 (success).
[Debug] [30/03/2016 12:07:33] Install 'Install necessary redistributables.' succeeded.
[Debug] [30/03/2016 12:07:38] Install 'Set up C:\Program Files (x86)\Oculus and OVRLibrarian.' succeeded.
[Debug] [30/03/2016 12:07:38] Installing oculus-runtime.
[Debug] [30/03/2016 12:07:38] Process C:\Program Files (x86)\Oculus\Support\oculus-librarian\OVRLibrarian.exe exited with code 104 (failure).
[Debug] [30/03/2016 12:07:38] Install 'Install all downloaded packages.' failed.
[Warning] [30/03/2016 12:07:38] Rolling back installation.
[Debug] [30/03/2016 12:07:38] Uninstall 'Install all downloaded packages.' succeeded.
[Debug] [30/03/2016 12:07:38] Total files inside Oculus directory: 4 files
[Debug] [30/03/2016 12:07:38] Initial RmGetResut: 234, number: 1, reason 0
[Debug] [30/03/2016 12:07:38] Second RmGetResut: 0, number: 1, reason 0
[Debug] [30/03/2016 12:07:38] Shutting down resources
[Error] [30/03/2016 12:07:38] Restart Manager cannot shut down resources
[Debug] [30/03/2016 12:07:38] Restarting downed resources
[Debug] [30/03/2016 12:07:38] Uninstall 'Set up C:\Program Files (x86)\Oculus and OVRLibrarian.' failed.
[Debug] [30/03/2016 12:07:38] Uninstall 'Install necessary redistributables.' succeeded.

lamour42
Expert Protege
Same error for my PC at work (behind firewall), without any oculus device attached. No problem installing at home with my DK2.

SimonC
Honored Guest


Same issue. Am discussing our group policy settings tomorrow with the IT dept.

FWIW Looking at the windows event logs I find this:

The OVRLibraryService service was unable to log on as NT SERVICE\OVRLibraryService with the currently configured password due to the following error:
Logon failure: the user has not been granted the requested logon type at this computer.
Service: OVRLibraryService
Domain and account: NT SERVICE\OVRLibraryService
This service account does not have the required user right "Log on as a service."

cybereality
Grand Champion
I'll ping the engineering team about this. Sounds like a permission issue.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV