04-20-2016 06:05 AM
04-20-2016 06:15 AM
04-20-2016 06:54 AM
04-20-2016 07:22 AM
04-20-2016 07:52 AM
04-20-2016 08:12 AM
04-20-2016 10:43 AM
04-20-2016 01:53 PM
RobHermans said:
The gfx card is below spec, but I don't think that would cause laser lines? @Marketorder: the screen switching off could be a bad connection; I assume you've checked the gfx card end of the HDMI...what about where it plugs into the headset? Remove the face place (foam part which touches your face comes off) and remove/reinsert the cable.
About the red lines: when the screen DOES turn on, does it look anything like these images?
http://i.imgur.com/p5z0m9W.jpg
http://i.imgur.com/mHToSP9.jpg
If so, it could be a faulty display, and you may have to send it back. Create a ticket by visiting this link:
https://tickets.oculus.com/hc/en-us/requests/new
Hope that helps. []-)
04-20-2016 02:03 PM
04-20-2016 02:44 PM
Do you think theirs a laser inside of the headset? What could be causing that red laser light inside the headset going across the screen?
RobHermans said:
Ok , well don't give up. They are likely dealing with an unimaginable mountain of tickets, most of which probably say: "Where's my Rift?" or "I can't install the software". Keep sending emails with the full details, including the serial number of your Rift (and the ticket number, of course), there's evidence that they do eventually respond favourably.
What about the other questions I asked about the cable and if your symptoms are like those images?