/ Forums
New To The Forum? Click Here To Read The How To Guide. -- Developers Click Here.

Xbox One Wireless Controller turns off on Windows 10 PC

haapavuohaapavuo Posts: 42
Lawnmower Man (or Woman)

Previously all the three Xbox One Wireless Controllers worked like charm on Windows 10 (before Anniversary Update). Now, after the Anniversary Update, as I try them, they stay on for about 5 seconds and then turn off.

This is not a battery issue. Rebooting computer helps sometimes, and I can then again play without problems until I again disconnect one controller. After that, all the controllers get again disconnected after 5 seconds when being on.

The controllers work well if they are wired (USB) to the PC. I have updated the controller firmware to the latest. They also work on another computer that has Windows 10 (no Anniversary Update).

I think this issue started after Windows 10 Anniversary Update. Any possible fixes for this? Thanks.

I already tried to reinstall Windows 10 (Anniversary) and update the Wireless Dongle drivers but it didn't help. I have also tried multiple different USB ports (2.0, 3.0).

The same problem was also mentioned here: "Installing the Windows 10 Anniversary update caused our Xbox One pads to briefly sync with our PC's Xbox One wireless adapter, then automatically power down."


I have already contacted Xbox Support and Microsoft Support but they were unable to help (said they will send a ticket to the developers but you never know...). I am sure I am not alone with this issue since ArsTechnica has mentioned it too (link above).


I have also made a post regarding this issue here: http://gaming.stackexchange.com/questions/288881/xbox-one-wireless-controller-turns-off-on-windows-10-pc


«134

Comments

  • haapavuohaapavuo Posts: 42
    Lawnmower Man (or Woman)
    Any help?
  • rgrleergrlee Posts: 12
    Virtual Boy (or Girl)
    Update your xbox controller firmware.  I had the same problem and it fixed it.  Download the xbox app from the Windows Store.
  • uKERuKER Posts: 80
    Hiro Protagonist
    http://forums.guru3d.com/showthread.php?p=5344988

    And no, updating the firmware doesn't fix it.
  • cyberealitycybereality Posts: 21,931 Oculus Staff
    AFAIK, this was fixed in a further Windows update. Make sure you are all the way up to date with Windows and also install the controller firmware via Xbox Accessories app.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    PowerColor RX 480 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • haapavuohaapavuo Posts: 42
    Lawnmower Man (or Woman)
    AFAIK, this was fixed in a further Windows update. Make sure you are all the way up to date with Windows and also install the controller firmware via Xbox Accessories app.
    All updates installed and also latest firmware on every controller. I have also tried two different receiver with no luck. On a different computer (Windows 10, no anniversary) all works.
  • haapavuohaapavuo Posts: 42
    Lawnmower Man (or Woman)
    Still no updates on this. Still not working. Microsoft really should get their &#%¤ together...
  • DreamwriterDreamwriter Posts: 1,097
    Neo
    edited November 2016
    The fact that it works a on a non-anniversary computer means nothing, because the way Windows talks to the controllers changed in the Anniversary Update, which is why it requires the new firmware update and stuff. I know you say you updated your controller firmware, but did you do so using the XBox Accessories Tool that you have to get from the Windows Store? Also, make sure you try re-syncing with the wireless adapter, and try plugging it into a different USB port.
  • uKERuKER Posts: 80
    Hiro Protagonist
    AFAIK, this was fixed in a further Windows update. Make sure you are all the way up to date with Windows and also install the controller firmware via Xbox Accessories app.
    It wasn't.
    There's two different issues.
    First, there was one in which the controller remained on, but the buttons all stopped responding, except for the home button (the one with the big X).
    That issue was fixed.

    Then there is this one. You turn the controller on, and two seconds after the home button gets dim, the controller turns off.
    This issue is still there no matter what.
  • NinjaBurg3rNinjaBurg3r Posts: 15
    Virtual Boy (or Girl)
    haapavuo said:

    Previously all the three Xbox One Wireless Controllers worked like charm on Windows 10 (before Anniversary Update). Now, after the Anniversary Update, as I try them, they stay on for about 5 seconds and then turn off.

    This is not a battery issue. Rebooting computer helps sometimes, and I can then again play without problems until I again disconnect one controller. After that, all the controllers get again disconnected after 5 seconds when being on.

    The controllers work well if they are wired (USB) to the PC. I have updated the controller firmware to the latest. They also work on another computer that has Windows 10 (no Anniversary Update).

    I think this issue started after Windows 10 Anniversary Update. Any possible fixes for this? Thanks.

    I already tried to reinstall Windows 10 (Anniversary) and update the Wireless Dongle drivers but it didn't help. I have also tried multiple different USB ports (2.0, 3.0).

    The same problem was also mentioned here: "Installing the Windows 10 Anniversary update caused our Xbox One pads to briefly sync with our PC's Xbox One wireless adapter, then automatically power down."


    I have already contacted Xbox Support and Microsoft Support but they were unable to help (said they will send a ticket to the developers but you never know...). I am sure I am not alone with this issue since ArsTechnica has mentioned it too (link above).


    I have also made a post regarding this issue here: http://gaming.stackexchange.com/questions/288881/xbox-one-wireless-controller-turns-off-on-windows-10-pc



    I am having the exact same issue!  Just out of curiosity, what are your hardware specs?  I'm on a 6700K, Asus Maximus VIII Formula, 32GB 3200Mhz RAM and 2 EVGA GTX 1080s in SLI.  I found what the issue is - have a read below what I posted in another thread for a temporary fix until an update is implemented into the Oculus app that squashes this bug.  From my findings, it is 100% to do with the current version of the Oculus app.  I have three wireless adapters and a bunch of normal and elite Xbox One controllers - all fully updated - that exhibit the exact same behavior you describe, regardless of what USB port I use.  Controllers all work flawlessly when plugged in via USB or when using them with my Xbox One.  Obviously, this is not an ideal fix, as it means you cannot pair your Xbox One controller wireless and use it with the Rift app, but it will work if you would like to play normal games with a wireless Xbox One gamepad.

    "Okay, so after doing a little more digging I have pinpointed the issue.  I went through and disabled all system services in msconfig and rebooted my PC and my controller connected successfully on multiple attempts.  After batch sorting through the services, the culprit is the Oculus VR Runtime Service.  If you disable this service and reboot your PC, you should find that your controller will work properly.  The downside is the Oculus app will not function properly with this service disabled.  

    From what I gather in this forum post:
    https://forums.oculus.com/community/discussion/43893/oculus-app-1-9-release-notes/p1
    the Oculus App 1.9 version release coincides with the timestamps of many users experiencing this particular bug, not just in these forums, but on NeoGAF and the Xbox user forums as well."

    "While playing last night I encountered another interesting wrinkle to add to the fold.  Seems that controllers will connect properly only when the Oculus VR Runtime Service has been disabled and Steam is not open.  If the service is disabled, and Steam is running, the controllers exhibit the behavior where they connect momentarily and then disconnect seconds later.  Close Steam, and they work fine.  However, this is all predicated on that service being disabled.  I tried with the service enabled and Steam in both open and closed states and the issue persisted."
  • master4382master4382 Posts: 70
    Hiro Protagonist
    I have the same problem. The solution was the power setting of the usb ports and the wireless controller transmitter.
  • msm903msm903 Posts: 79
    Hiro Protagonist
    Actually my issue is more interesting, after a reboot my Controllers connect fine. However if they turn off for non use, they never reconnect for more than 5 seconds until the next reboot. Everything is updated in terms of drivers and firmware.
  • master4382master4382 Posts: 70
    Hiro Protagonist
    I would have the same problem. After switching the settings the controller works fine.
  • Genetix604Genetix604 Posts: 65
    Hiro Protagonist
    Glad its not just me having this problem, I've just tried three sets of batteries
  • Genetix604Genetix604 Posts: 65
    Hiro Protagonist
    I followed the advice above and downloaded the xbox accessory app, ran it with my controller plugged into a USB 2 port (USB 3 wouldn't work), the controller was then updated and it fixed the issue  :)
  • NinjaBurg3rNinjaBurg3r Posts: 15
    Virtual Boy (or Girl)
    I followed the advice above and downloaded the xbox accessory app, ran it with my controller plugged into a USB 2 port (USB 3 wouldn't work), the controller was then updated and it fixed the issue  :)
    Could you please post the current firmware version of the controller you updated?  When you say USB 3 wouldn't work, do you mean it did not find any updates, or the accessory app would not detect the controller?  Just curious, because I don't have any USB 2 ports on my PC, only USB 3.

    Granted, I also checked my controllers for updates on my Xbox One just to be thorough, but I don't know if there are separate firmware versions for the PC and Xbox One.
  • jayhawkjayhawk Posts: 533
    Neo
    edited November 2016
    AFAIK, this was fixed in a further Windows update. Make sure you are all the way up to date with Windows and also install the controller firmware via Xbox Accessories app.

    Mine isn't fixed, and I'm up to date on all. I've just been settling on wired (when I check and it doesn't work still) this whole time.
  • whoa182whoa182 Posts: 380
    Trinity
    edited November 2016
    Same problem! Can't use my controller. = (  It just flashes for a few seconds and turns off! I don't have a wire to connect to the USB either, so it can't find the controller to update any firmware.
    CPU: i5-4690K 4.50 GHZ RAM: 8.00 GB Corsair Vengence GFX: Nvidia GTX 970 HDD: 2TB MONITOR: Samsung U28D590 27" 4K Res
  • whoa182whoa182 Posts: 380
    Trinity
    Managed to get a wire for the controller, updated firmware. I still have the problem... Checked for windows 10 updates as well but everything seems be be up to date. This seems to have happened after a big windows 10 update the other day...
    CPU: i5-4690K 4.50 GHZ RAM: 8.00 GB Corsair Vengence GFX: Nvidia GTX 970 HDD: 2TB MONITOR: Samsung U28D590 27" 4K Res
  • Dakine83Dakine83 Posts: 3
    Virtual Boy (or Girl)
    Same issue here, for months. So annoying having to restart the computer becuase you didn't touch the damn game pad for 5 minutes.
  • haapavuohaapavuo Posts: 42
    Lawnmower Man (or Woman)
    Good to hear that this cancer is starting to spread on other too (he he)!

    I also have the latest firmware update installed on the controllers, have tried the newest win10 driver but also version "20.24.34.491" which was supposed to help but it didn't.

    I am now going to try the "Shut down Oculus runtime" method mentioned above.
  • whoa182whoa182 Posts: 380
    Trinity
    What good is shutting down Oculus when I need Oculus to run the VR games? But this has been going on for months!?
    CPU: i5-4690K 4.50 GHZ RAM: 8.00 GB Corsair Vengence GFX: Nvidia GTX 970 HDD: 2TB MONITOR: Samsung U28D590 27" 4K Res
  • PerfectConsumerPerfectConsumer Posts: 1
    Virtual Boy (or Girl)
    I think the older version of the driver only helped if you were unable to install the dongle initially, but for us old timers who have had working devices that recently stopped working, we are going to need some other solution.  This update has really, really screwed up the Rift experience.  I read somewhere that some guy discovered a memory leak with the controller, but I have no idea if that's related to this issue. 
  • whoa182whoa182 Posts: 380
    Trinity
    edited November 2016
    I had no issues since I first got the Rift months ago, now it seems I'm getting plenty. The main two are sensor disconnects and my oculus pad shuts down. Something did really screw up somewhere along the line of updates.
    CPU: i5-4690K 4.50 GHZ RAM: 8.00 GB Corsair Vengence GFX: Nvidia GTX 970 HDD: 2TB MONITOR: Samsung U28D590 27" 4K Res
  • master4382master4382 Posts: 70
    Hiro Protagonist
    Chance the energie settings! This works for me!
  • master4382master4382 Posts: 70
    Hiro Protagonist
  • whoa182whoa182 Posts: 380
    Trinity
    Ok will change it and have a look in a bit. Thanks! 
    CPU: i5-4690K 4.50 GHZ RAM: 8.00 GB Corsair Vengence GFX: Nvidia GTX 970 HDD: 2TB MONITOR: Samsung U28D590 27" 4K Res
  • master4382master4382 Posts: 70
    Hiro Protagonist
    I have also change the usb energie settings.
  • Genetix604Genetix604 Posts: 65
    Hiro Protagonist
    I followed the advice above and downloaded the xbox accessory app, ran it with my controller plugged into a USB 2 port (USB 3 wouldn't work), the controller was then updated and it fixed the issue  :)
    Could you please post the current firmware version of the controller you updated?  When you say USB 3 wouldn't work, do you mean it did not find any updates, or the accessory app would not detect the controller?  Just curious, because I don't have any USB 2 ports on my PC, only USB 3.

    Granted, I also checked my controllers for updates on my Xbox One just to be thorough, but I don't know if there are separate firmware versions for the PC and Xbox One.
    When I plugged it into the USB 3 port the controller lit up but the xbox app couldn't find it, luckily I've got a mixture of USB 2 and 3 on my PC.

    I'll have a look at the firmware version of the controller and windows 10 and post them here tonight.
  • LukimatorLukimator Posts: 27
    Lawnmower Man (or Woman)
    My controller is also annoyingly starting to turn off all the time and I have to restart my computer to fix it

    This is seriously ridiculous. Anybody knows if you can use Oculus Home fine with the normal x360 controller? I'm thinking on just rolling back to that and be done with it
  • cyberealitycybereality Posts: 21,931 Oculus Staff
    edited November 2016
    Yeah, you can also use an Xbox 360 controller. I'd recommend the wired version.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    PowerColor RX 480 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
«134
Sign In or Register to comment.