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Oculus sensor disconnects are back?

lovethislovethis Posts: 2,521
3Jane
I have just noticed my Oculus sensor disconnects are back and it happening every 20 to 60 seconds. Whats are Oculus doing to fix the issues with Usb disconnect problems? This problem has gone on for months now without a proper fix.

Comments

  • Techy111Techy111 Posts: 2,297 Valuable Player
    Mine for the first time yesterday disconnected numerous times whilst sitting on my desk with home open and the rift off. Never did that before. Works fine with zero disconnects with rift on.
  • nroskonrosko Posts: 297
    Art3mis
    Same here its started again for me too. 
  • lovethislovethis Posts: 2,521
    3Jane
    Mine disconnects with Home closed and the head set put to one side. This is what happened before they were supposed to of fixed it. Now it's back again and given the amount of time this device has been out, Oculus really does need to get it's act together regarding Usb disconnects. The CV1 has been plagued by Usb disconnects since it launched. 
  • cyberealitycybereality Posts: 19,614 Oculus Staff
    It's strange that we've been still unable to reproduce this problem consistently. Please upload your LogGatherer log files, maybe that will have some clue.
    https://forums.oculus.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-rift-1-3
  • lovethislovethis Posts: 2,521
    3Jane
    I sent all this info in before CyberReality along with other people who reported the issue. The problem is if Oculus can't reproduce the problem consistently then who can? Nobody but Oculus can fix this and they have had usb problems for months now. This forum was littered with usb problems not so long ago and I wonder if people like myself are just trying to live with this issue.
  • KekoaKalaniKekoaKalani Posts: 33
    Lawnmower Man (or Woman)
    Ive simply just quit using it or buying new stuff for it. Ill get 5-10 minutes into a game or movie then bam, everything disconnects or one or the other. Very annoying and expensive paperweight it has become.

  • MichaelboltonMichaelbolton Posts: 4
    Virtual Boy (or Girl)
    I just bought my oculus brand new two days ago. I have had NOTHING but problems with sensor and headset disconnects. I have tried multiple machines. Both of my gaming rigs use a z97 chipset, both have intel usb3 controllers. I now have the headset and sensor on USB2 and it seems to be working fine. I have the latest official drivers for all hardware, I have had zero problems with any other hardware or software on these two computers. Windows 10 x64
  • ftoninftonin Posts: 19
    Virtual Boy (or Girl)
    Started having problems last night all of a sudden. I can live with alerts about sensor disconnects, as long as they don't boot me out of a game. Since last night I can go 5 minutes and then the alerts take me back to Home.

    The maddening curse is that the problem is very erratic and of all the million workarounds I have read none guarantees success.

    Leads me to think that if you try to fix it with a million different tweaks at some time the problem will go away by itself but you will think that the last tweak you did is the reason it went away. Could just be coincidence... 

    The real question is whether you should keep the rift or return it as the future is very uncertain: mine worked totally fine and last night big surprise it does not work anymore. After the return period is over you might at any time get stuck with a very costly paperweight...

    Asus Strix 1080 / i5 6600 / Asus Z170-A / 16GB ram / Inateck card
  • ParadiseDecayParadiseDecay Posts: 158 Poster of the Week
    Glad I'm not the only one with this issue. Had my Oculus CV1 about 2 weeks now constant Sensor, then HMD disconnects.  I even tried reinstalled Windows 10 but still the same problem.

    I have been in contact with Oculus support for about a week now, currently on hold.

    At one point I did find a sort-of-stable solution. I connected my HMD to a USB 2.0 and my Sensor I connect that to the Xbox One Extension cable and plugged that into my USB 3.0 (yes, in the Store/Devices it showed as 2.0 (?) but it was somewhat stable.

    I sent this information to Oculus support and they said "No" it needs to be a direct link to USB 3.0.
    I did as they suggested and was back to constant disconnects.

    Another problem I had was... Both my USB 3.0 Ports are on the front of my PC, so the HMD cable would not reach the 2nd USB 3.0. Again Oculus suggested I get a HDMI extender cable which would allow me to use the front USB 3.0.
    I did this and the problem went from bad to worse, I was getting constant disconnects every 2-3 secs, no matter what I was doing.

    Last night I re-booted up my PC and reset my bios settings back to default. I managed to plug in the HMD and Sensor ok without any problems. I left my PC recording all night and I didn't get one disconnect. About 30 mins ago I decided to try a VR game, as soon as I started the game my disconnects we're back. 

    It's annoying having friends round wanting to experience it, but having to tell them it's not working right and the experience would not be sub-par. 
     
    A friend of mine is a genius when it comes to PC's and software development, I've sent him screenshots of my disconnect error messages. I'll update if I get any joy.

    A frustrated Oculus newbie.
  • LZoltowskiLZoltowski Posts: 1,996 Volunteer Moderator
    Not sure if this will help people

    But I noticed for some reason recent windows update has reset my power management settings for USB Controllers, I noticed this once trying to troubleshoot another unrelated issue:



    I always left it unticked, but it was ticked again.

    It also reset this



    I had it disabled


  • ParadiseDecayParadiseDecay Posts: 158 Poster of the Week
    edited November 2016
    I didn't know about that last USB power setting... I'll give that a try
  • ftoninftonin Posts: 19
    Virtual Boy (or Girl)
    I have the same issue and reading the forums I have put together a list of about 15 ways that may or may not fix the issue. The main problem is that the issue is very erratic. Sometimes you can go for three days without disconnects. Then they start again, you try everything you can think of and then the disconnects stop. You think you have done something that fixed the problem but that may not be the case. You might just be lucky for the next three days: it has nothing to do with all the tricks you played with drivers and reboots. As far as I know my list of 15 trick so solve the issue could be totally bogus. Also, lots of people don't wait a long time before posting that they solved the problem and describing their own "trick". Maybe the disconnects restarted a week later and we will never know. What I am trying to say is that we don't have a good chance of finding a solution because the problem is too erratic... it makes testing impossible.
  • betcbetc Posts: 59
    Hiro Protagonist
    i have had the same experience ftonin, i can go weeks with no disconnects, and then bam, they start again

  • ParadiseDecayParadiseDecay Posts: 158 Poster of the Week
    Not sure if this will help people

    But I noticed for some reason recent windows update has reset my power management settings for USB Controllers, I noticed this once trying to troubleshoot another unrelated issue:



    I always left it unticked, but it was ticked again.

    It also reset this



    I had it disabled


    ILZoltowski said:
    Not sure if this will help people

    But I noticed for some reason recent windows update has reset my power management settings for USB Controllers, I noticed this once trying to troubleshoot another unrelated issue:



    I always left it unticked, but it was ticked again.

    It also reset this



    I had it disabled


     didn't kLZoltowski said:
    Not sure if this will help people

    But I noticed for some reason recent windows update has reset my power management settings for USB Controllers, I noticed this once trying to troubleshoot another unrelated issue:



    I always left it unticked, but it was ticked again.

    It also reset this



    I had it disabled


    I didn't know about that last USB power setting... I'll give that a try.
  • ParadiseDecayParadiseDecay Posts: 158 Poster of the Week
    edited December 2016
    Well after a month of being trouble free and having a smooth Oculus Experience, my disconnects are back, and it seems to be since the latest Oculus touch update.
    I don't have touch an all my USB power settings are still set to off or disabled. 

    I don't understand why after all this time it's started playing up again? Nothing has changed on my PC.

    Any idea's?
    I'm about ready for a refund, I'm sick of this nonsense!
  • flynsqrlflynsqrl Posts: 5
    Virtual Boy (or Girl)
    I can confirm the sensor disconnects are back as well.  Everything was working great for about 1-2 months.  It was solid, I could take off the Rift and come back after a few minutes and no issues.  Now I get sensor disconnects when I take the Rift off.  I just don't see how this could be hardware related, it must be a software or driver issue.  It is really frustrating having this resurface again.
  • MaxxgoldMaxxgold Posts: 349
    Trinity
    Just to chime in here because I have had these same problems. What fixed it for me was buying the Inateck Card and using the latest drivers  https://www.reddit.com/r/oculus/comments/56g5aj/new_fresco_logic_drivers_released_september_seem/

    Before that, I would just use the windows drivers. I would just ignore the warnings in Oculus Devices, and everything worked.

    I tried turning off the power saving settings for each USB hub, and to be honest I think it is just a waste of time. For me at least, If it works for you then by all means try it. 

    To be fair, I have everything disconnected on my PC, except for devices I absolutely need, while using VR. That should be the first thing you do when these issues pop up. Remove all non essential USB devices. You should also make sure windows and your drivers are up to date. Windows just had a release yesterday(Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3201845)).

    I updated and I am having no issues with the latest update.
  • VRoaaarVRoaaar Posts: 29
    Lawnmower Man (or Woman)
    Run Oculus setup again and choose Repair. Then disable all power save settings as mentioned above and reboot. That helped in my case.
  • TC1999TC1999 Posts: 165
    Art3mis
    I had the sensor issue after update 1.7 and then it went away after the update fix. It reappeared after update 1.9 or 1.10 so I did a fresh install and still the sensor would say not connected when I took the headset off. 

    It did this on my Intel usb ports and the inateck card. 

    However after my touch arrived and i installed the second sensor the issue has gone away. Just so you know I did a re-fresh of windows 10 and then installed everything from scratch, no changes to any of the usb power management settings on the hubs or power plan. 

    With both sensors connected I've not had a single issue with the headset on or off (regarding the sensor issue). 

    Sadly the sting in the tail of this story is I've had to return my rift due to hdmi not connected hardware issue, but I did manage to have four days or joy with the touch. 

    Hopefully when my replacement unit arrives no more sensor or hdmi issues, please.
  • HoIIywoodHoIIywood Posts: 318
    Nexus 6
    Great TC, let us know if you have any issues with the new unit.
  • MrPark94MrPark94 Posts: 136
    Hiro Protagonist
    Also 3 months without problems.. Now added touch and extra sensors..  same problems all over again.. so sick of this shit! Recomended card.. recomended cables etc..
  • MrPark94MrPark94 Posts: 136
    Hiro Protagonist
    Thinking of throwing my rift out of the window..sick of it.. 
  • MrPark94MrPark94 Posts: 136
    Hiro Protagonist
    ftonin said:
    I have the same issue and reading the forums I have put together a list of about 15 ways that may or may not fix the issue. The main problem is that the issue is very erratic. Sometimes you can go for three days without disconnects. Then they start again, you try everything you can think of and then the disconnects stop. You think you have done something that fixed the problem but that may not be the case. You might just be lucky for the next three days: it has nothing to do with all the tricks you played with drivers and reboots. As far as I know my list of 15 trick so solve the issue could be totally bogus. Also, lots of people don't wait a long time before posting that they solved the problem and describing their own "trick". Maybe the disconnects restarted a week later and we will never know. What I am trying to say is that we don't have a good chance of finding a solution because the problem is too erratic... it makes testing impossible.
    Same  here.. i tried everything.. and everything you think i solved it.. but no change.. so frustrating.. why cant Oculus fix this problem is beyond me..
    i really love the rift When it works.. but if i had Now this from the start.. i would pass on buying the Thing.. 
  • Aculeus_Aculeus_ Posts: 29
    Lawnmower Man (or Woman)
    edited December 2016
    In my latest effort to obtain decent Touch tracking, I updated to the latest Fresco USB drivers instead of using the default Windows 10 drivers for my USB card.  I've seen a lot of conflicting posts on which one to use.  Now, when I was drawing the Guardian Boundary, 2 of my sensors disconnected.  Then one would reconnected and another would disappear.  It was like watching a Christmas light show.  I've had one disconnect once while configuring tracking, but I've never seen it this bad.  I have the two front sensors plugged into an Inateck USB card.  The headset into the mobo.  The 3rd sensor into a mobo USB 2.0 port.  I've split the USB load as much as I can.
    I've disabled all Windows power management stuff.  

    Every time I try something new, I think it ends up worse.  I believe Oculus has said there are some software bugs when it comes to tracking, but I wish they'd be more specific so I'd know if I should keep messing around with my setup. 

    You'd have to think the majority of customers have a working setup.  I wonder how widespread this issue really is.  If it was really this hard for most people, I would think gaming websites and reviews would have mentioned something.  I've only seen one review, which was written recently, that said the tracking was sub-par.  They didn't say it was totally broken.  Just not as good as the Vive.  I follow a couple of youtube channels dedicated to VR and listen to a few podcasts and they haven't mentioned the issues we're having.  GiantBomb is always streaming long VR play sessions.  If something wasn't working for them, they'd definitely say something.   I think a peek into the Oculus bug tracker would quell a lot of frustration.  
     
    Update:  I tried the setup again and my front right sensor disappeared at the same exact spot when I was tracing my room.  Then I moved a little bit and that sensor showed up and the other's disappeared.  Sensors seemed to be connecting and disconnecting as I moved towards them.  There must be a hand-off bug.  I hit BACK and get back to the beginning and it says I have 3 sensors and they're all "OK"
    I'm still having a lot of trouble on the screen where you stand in view of all sensors and hold the trigger.  The first time I did it, around release day, with 2 sensors, it worked first time.  Now it takes like 10 tries.  If I'm lucky enough to have it work, as I rotate the controller to line up the sensors, the 3 sensors sometimes blink.  As an experiment, I covered the controller with my hand, they all go away.  So the blinking must be the result of one of the sensors dropping out or something.  

    Update 2:  I got through the guardian setup.  My in-game hands used to just dance around when they were to my right or slightly behind me.  Now they jitter when they're right in front of me.  It looks like they want to escape my arms.  I used to be able to play games where most interactions are in front of you, now I can't even do that.  I think the Fresco drivers made things worse.   
  • stateofpsychosisstateofpsychosis Posts: 9
    Virtual Boy (or Girl)
    Sorry for bumping an old post, but if anyone's wondering.. it seems sleep mode in windows causes a lot of these problems. Since I got the inatek card, I've been having these same sensor drop outs whenever I try to play after waking my computer from sleep mode. I stopped using that and am just shutting down and booting up between use now. No problems at. Sensors have never worked better.  Now, the update to the inatek card made everything go haywire for me. I don't recommend that. I started even getting headset not detected errors after installing that and I even had to pull the card out and put it back in before I could get it to install the original driver afterwards. That just created more problems. I've yet to try turning off power management for the sensors. I'll see if that fixes it, but again these issues can be a lot of things (all fixable) but it's most often to do with sleep mode. Avoid it if you can. Also. there are better cards out there than the inatek one. Ones with 4 controllers in them instead of one. Check the Oculus blog. There's a post about suggested accessories such as usb cords, hdmi cords, expansion cards, etc.

  • elbofforelboffor Posts: 1,096 Poster of the Week
  • dburnedburne Posts: 63
    Hiro Protagonist
    Sorry for bumping an old post, but if anyone's wondering.. it seems sleep mode in windows causes a lot of these problems. Since I got the inatek card, I've been having these same sensor drop outs whenever I try to play after waking my computer from sleep mode. I stopped using that and am just shutting down and booting up between use now. No problems at. Sensors have never worked better.

    Fairly new Rift owner here, having had mine about a month. I too run the Inatek PCIe USB 3.0 card as the Oculus checker I ran before purchasing the Rift had warned me about my onboard USB3 ports known to cause issues.
    I too experienced these sensor disconnects on a daily basis and was pulling my hair out. I also disabled sleep and just completely shut my PC down at night.

    The Inatek card runs the Rift great, however it has a big shortcoming. You can disable power management in device manager, but it does not keep the setting upon a reboot. Making it a bit of a pain to have to go in and disable them again after each new boot.  And if the sensor ever goes to sleep, it won't come back on again until after a reboot is done - big pain.

    I ended up downloading and running the Oculus Tray Tool that ApollyonVR developed and made available on the forum here, I have it set to run upon each boot. And I have it set to disable all power management features on the Inatek card upon each boot. I have not had a single sensor disconnect since.

    Why in the world Innatek or Fresco Logic developed those drivers to enable power management on each boot is beyond me. Like most other devices, when a user sets it to disabled it should retain that setting. All my other USB ports do.

    I can imagine what a new Rift owner that maybe not too tech savy may go through with this issue using that Inatek card. Heck I was initially pulling my hair out over this - thankfully I love to read forums and quickly found what the issue was and how to fix it for my setup.
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