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Can't make gun pose with touch controllers anymore

mallydotcommallydotcom Posts: 1
Virtual Boy (or Girl)
I have this weird issue now with the controllers. Finger tracking was perfect on day 1 onwards. A few days ago though, the right touch controller was unable to make the gun pose (ie index finger and thumb out at the same time). The weird thing is though is that if my index finger is resting or pressing the button, i can move my thumb up and down no problems. If the thumb is resting on of the buttons, thumb rest, or joystick, then I am able to move my index finger up and down. Take both the thumb and finger away, and it just stays as a closed fist....

This issue is now starting to happen on the left touch controller.
It's as though the controller can only do one or the other but not point thumb and finger out.

Any ideas? Has this happened to anyone? I really don't want this to be a hardware issue on the controllers. I've also tried reinstalling repairing the oculus software with no fix. Does the weather affect the controllers? i live in a tropical climate and recently everyday has been thunderstormy.

Comments

  • minimoominimoo Posts: 91
    Hiro Protagonist
    I'm having exactly same issue with my left controller too!!! any help?
  • elbofforelboffor Posts: 2,031 Valuable Player
    Have yoy tried fresh batteries?
    May sound odd but gove it a go ;)
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  • nalex66nalex66 Posts: 2,560 Valuable Player
    edited March 20
    If fresh batteries don't fix it, make sure the trigger surface is clean--too much build-up of dirt might possibly interfere with the capacitive sensor.
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  • cyberealitycybereality Posts: 21,334 Oculus Staff
    Yeah, definitely try with new batteries, but if that doesn't help reach out to support. Thanks.
    https://support.oculus.com/
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  • minimoominimoo Posts: 91
    Hiro Protagonist
    Ok I will try new fresh battery tonight but my touches are brand new and it's been happening from day 1. 

    Not sure how a new battery will fix it when the left controller works flawlessly except the index finger thing.
  • minimoominimoo Posts: 91
    Hiro Protagonist
    Yeah, definitely try with new batteries, but if that doesn't help reach out to support. Thanks.
    https://support.oculus.com/
    How do we reach the support ?? the link is bunch of DIY FAQs, no direct link to contact support ?
  • nalex66nalex66 Posts: 2,560 Valuable Player
    minimoo said:
    Yeah, definitely try with new batteries, but if that doesn't help reach out to support. Thanks.
    https://support.oculus.com/
    How do we reach the support ?? the link is bunch of DIY FAQs, no direct link to contact support ?
    Click Contact Us, then click the link to submit a support ticket.
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  • StRive77StRive77 Posts: 7
    Virtual Boy (or Girl)
    I have this weird issue now with the controllers. Finger tracking was perfect on day 1 onwards. A few days ago though, the right touch controller was unable to make the gun pose (ie index finger and thumb out at the same time). The weird thing is though is that if my index finger is resting or pressing the button, i can move my thumb up and down no problems. If the thumb is resting on of the buttons, thumb rest, or joystick, then I am able to move my index finger up and down. Take both the thumb and finger away, and it just stays as a closed fist....

    This issue is now starting to happen on the left touch controller.
    It's as though the controller can only do one or the other but not point thumb and finger out.

    Any ideas? Has this happened to anyone? I really don't want this to be a hardware issue on the controllers. I've also tried reinstalling repairing the oculus software with no fix. Does the weather affect the controllers? i live in a tropical climate and recently everyday has been thunderstormy.
    I have the same problem. I tried to change to new set of batteries and it worked for like once and rolled back to the same problem again. At first I only had issues with my left controller, but now it seems like both controllers are having issues. Do you have any solutions yet? 
  • alexkidd1alexkidd1 Posts: 5
    Virtual Boy (or Girl)
    Having the same issue - the thumb's up stopped working on my first set. Ended up just buying a new set as I wanted another sensor, and this set is sporadic with thumb/index finger as well! Also, index pointing doesn't work at all when my thumb is in thumbs up position or resting on the thumb rest or analog stick. 
  • minimoominimoo Posts: 91
    Hiro Protagonist
    edited March 22

    I did the battery refresh thing then the index finger started working (but very fiddly compare to Right controller) however then thumb recognition stopped working.  Removed the battery, waited and insert another brand new battery and now both index & thumb recognition not working.

    I've also put the same battery on Right controller and everything works perfectly on the Right controller.

  • SoerjaSoerja Posts: 1
    Virtual Boy (or Girl)
    Had the same issue, oculus wanted to replace my left controller but I did not bother since after getting a new pair the issue still happen. I have reinstalled everything but still no luck. Here is the link to the video where I demonstrated the issue. 
    I hope this will be fixed soon. If anyone has been able to come with a fix, please share it with us. I am using Alienware 15 R3. 


  • minimoominimoo Posts: 91
    Hiro Protagonist
    I sent the controller back and they replaced it. Now working perfectly. I think it's not software or 3rd party hardware thing it's the device itself and unluckily you happened to buy the faulty unit twice
  • StRive77StRive77 Posts: 7
    Virtual Boy (or Girl)
    Yeah, i sent mine back too and now its working perfectly..Minimoo is right, maybe you got the faulty Touch twice...it happened before to someone..
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