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Updates and installing games no longer work.

inovatorinovator Posts: 1,048
3Jane
I can no longer install updates or games. I get a message saying sorry couldn't install. Visit oculus support to get help. Anyone else having this problem?

Comments

  • Adinsx12Adinsx12 Posts: 66
    Hiro Protagonist
    edited February 15
    im having issues installing some updates as well with rec room on my rift. started having issues last night where i couldnt update certain apps and i couldnt uninstall them either. i contacted support and they said it might be due to anti virus blocking it (weird cuz ive never hand any issues up to this point and its only certain apps that are affected). having trouble testing it cuz im having trouble actually accessing my antivirus program atm for some reason.

  • inovatorinovator Posts: 1,048
    3Jane
    Now working! Very weird here's what happened. I changed cable services a week before and had mcafee anti vitus program with at & t. Comcast gives u Norton virus program. The mcafee program was,still active but even though I was  in a bad mood with the problem I described I thought I better install Norton and uninstall mcafee. I did than everything worked fine after!
  • cyberealitycybereality Posts: 22,378 Oculus Staff
    Make sure you are not on Android 7 (Nougat) as that's not fully supported yet.
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