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Oculus Home won't start, crashes with "Fatal error in gc: GetThreadContext failed"

Codemonkey1991Codemonkey1991 Posts: 5
Virtual Boy (or Girl)
I just launched Oculus for the first time in about a week, and on startup I'm now getting this error:



The main Oculus window opens and works fine, but 1 second later the frame of a window labelled "Home" appears, hangs for a second then disappears and produces the popup above.

The screens inside the headset never turn on, and the headset is currently a fancy paperweight.

I have rebooted my PC and updated my GPU driver (Nvidia GTX 1080) with no success.

Then I Googled a bit and found that other people getting the same error had to completely purge Oculus, including the games folder and all Oculus-related folders under %APPDATA%. I did this, reinstalled Oculus and I'm still getting the same error.

My headset is completely bricked until I figure this out. Please help.

I have run the oculus log gatherer and attached the log to this post.

Comments

  • cyberealitycybereality Posts: 22,019 Oculus Staff
    edited February 16
    You may wish to try installing Oculus with the repair option when you run the setup. I also see an error about your Rift being plugged into the wrong GPU port. Make sure it is connected to the HDMI port on the primary GPU and NOT on the motherboard or on secondary cards. Installing the latest graphics drivers and restarting your computer sometimes helps.

    If that doesn't work for you, I would recommend reaching out to Oculus Support:
    https://support.oculus.com/
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • hyyrenhyyren Posts: 1
    Virtual Boy (or Girl)
    got the same issue, dont expect ANYTHING from the support here, you my friend are f*cked like me :/
  • Codemonkey1991Codemonkey1991 Posts: 5
    Virtual Boy (or Girl)
    You may wish to try installing Oculus with the repair option when you run the setup. I also see an error about your Rift being plugged into the wrong GPU port. Make sure it is connected to the HDMI port on the primary GPU and NOT on the motherboard or on secondary cards. Installing the latest graphics drivers and restarting your computer sometimes helps.

    If that doesn't work for you, I would recommend reaching out to Oculus Support:
    https://support.oculus.com/
    I've now reinstalled Oculus with the repair option, it made no difference. I have opened a support ticket...
  • konste86konste86 Posts: 4
    Virtual Boy (or Girl)
    how come he gets a reply right away and i posted the same thing and nothing happens? and where can i open a support ticket?
  • konste86konste86 Posts: 4
    Virtual Boy (or Girl)
    hyrren, i totaly agree! this oculus suport is bullshit!
  • cyberealitycybereality Posts: 22,019 Oculus Staff
    You can submit a support ticket here:
    https://support.oculus.com/
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • Codemonkey1991Codemonkey1991 Posts: 5
    Virtual Boy (or Girl)
    You can submit a support ticket here:
    https://support.oculus.com/
    I already have. They told me they need time to review the log, so now I'm waiting...
  • Codemonkey1991Codemonkey1991 Posts: 5
    Virtual Boy (or Girl)
    Following the instructions of the support ticket;

    Unity was not installed on my machine, so I couldn't uninstall it.

    I had a LOT of Microsoft Visual C++ Redistributable versions installed, but I selected the one you specified (2015 x64) and uninstalled it. I then rebooted.



    I then realized you requested I "repair" the Redistributable, not uninstall it, so I repaired the Oculus installation again to make it reinstall Microsoft Visual C++. I then repaired it as you requested. I rebooted my PC multiple times during this process, as well as at the end.

    Oculus still crashes in the exact same way as before. I have gathered the last 24 hours of logs again and attached them to this post.
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