/ Forums
New To The Forum? Click Here To Read The How To Guide. -- Developers Click Here.

Everest VR: Oculus authentication failed.

sklefischsklefisch Posts: 2
Virtual Boy (or Girl)
Hi,
installed Everest VR yesterday and get all the time a message at startup with: oculus authentication failed. Please ensure that you are logged in etc. (see attachment)
All other games are running fine. 

Any idea what's wrong?

kr
Stefan





Comments

  • Tethys1978Tethys1978 Posts: 1
    Virtual Boy (or Girl)
    I have the identical problem. All other apps are working fine, I am logged in, Everest VR is in my library.
  • mmontplaisir26mmontplaisir26 Posts: 1
    Virtual Boy (or Girl)
    same issue!
  • lekjart2lekjart2 Posts: 6
    Virtual Boy (or Girl)
    Hi Solfar Dev here!

    We are aware of this issue and we are working with Oculus on  narrowing it down. We have found a likely cause, but as it lies more in the Oculus runtime rather than in the EVEREST application itself, we are finding out with them what is the best way to address it.

    Thanks for your patience.
  • lekjart2lekjart2 Posts: 6
    Virtual Boy (or Girl)
    Good news, we probably have found a fix. The problem came up with users that have an unusually long path variable in their system environment (1K+). Some middleware we are using didn't handle that edge case correctly. We will create a patch and update the client as soon as we have tested it and made sure it runs fine. Probably in 12 hours or so if all goes well.

    Sorry for the inconvenience.
  • cyberealitycybereality Posts: 20,932 Oculus Staff
    Thank you for the quick response.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 32GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    PowerColor RX 480 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • philklunphilklun Posts: 3
    Virtual Boy (or Girl)
    I'm having the same problem, and I know a fix is pending for long file paths ... but I thought I would mention that "EverestVR.exe" is located in D:\Oculus\Software\Software\s-lfar-studios-everest-vr\ on my computer.  C: is my system drive (small SSD) but all my (game) software is on a slower-but-bigger spinning disk.  (just thought I'd give some more data to those trying to fix it.)  [now i've gotta figure how to get an icon for my avatar here as cool as "cyberreality"]
  • sklefischsklefisch Posts: 2
    Virtual Boy (or Girl)
    @lekjart2 good to here that a fix is on the way :-) 
  • lekjart2lekjart2 Posts: 6
    Virtual Boy (or Girl)
    Fix is live and should resolve the problem. Please let us know if you encounter any further problems related to this.

    Cheers!
  • e_m_d88e_m_d88 Posts: 277
    Nexus 6
    Works fine.   Thank you
    ASUS Sabertooth Z170 S, i5 6600K. 16 gigs ram DDR-4 3000 MHZ. SSD Samsung 850 Pro 256 gigs. WD Caviar Black 1 TB. Windows 10 PRO 64-bit. Gigabyte GTX 1080 G1, Acer Predator XG270HU 1440p@144 hz, Phanteks Enthoo Pro case. EVGA Supernova 750 G2 PSU. Inatech 4 port USB 3.0.  Rift + Touch.
Sign In or Register to comment.