03-04-2017 09:53 AM
03-04-2017 11:45 AM
03-04-2017 12:24 PM
03-04-2017 12:42 PM
03-05-2017 07:44 AM
03-05-2017 10:55 AM
Agterbosch said:
Same here, it just died, never put the sound level above 30, and its usually between 10 and 20.. Tried several things already but nothing..
I wonder if this time they will cover it under warranty, since last time my facial interface started falling apart, I was told by the guy that "I was free to order a bottle of glue and fix it myself"
Edit:
Have you tried switching the left and right headphones around to see what the result is?
I just did, and if I put the left headphone on the right and right on the left, it's the same result, so there must be a broken connection inside the right itself or the usb cable, maybe inside the "strap" or whatever it's called that the headphones are screwed onto
03-05-2017 11:15 AM
03-05-2017 11:58 AM
Panoramus said:
Agterbosch said:
Same here, it just died, never put the sound level above 30, and its usually between 10 and 20.. Tried several things already but nothing..
I wonder if this time they will cover it under warranty, since last time my facial interface started falling apart, I was told by the guy that "I was free to order a bottle of glue and fix it myself"
Edit:
Have you tried switching the left and right headphones around to see what the result is?
I just did, and if I put the left headphone on the right and right on the left, it's the same result, so there must be a broken connection inside the right itself or the usb cable, maybe inside the "strap" or whatever it's called that the headphones are screwed onto
I think its the cable, as sometime comes on when headset is removed, put on...then cuts out the same way.
Loose wire, or damaged wire inside main cable.
03-05-2017 12:26 PM
03-05-2017 03:32 PM
jumbli said:
This happened to me as well and I got a replacement. Support was quick to respond and arrange a return / replacement. Save time by trying the suggestions mentioned above and include details in your first support ticket:
1) Remove headphone and clean connections
2) Make sure it's nice and tight when re-fitting
3) Try swapping right / left headphone to make sure it's not the actual headphone
4) Try using external headphones just to make sure they work and it's not software.