/ Forums
New To The Forum? Click Here To Read The How To Guide. -- Developers Click Here.

"Poor tracking. Wireless sync timed out". Sensor message? Please help!

lovethislovethis Posts: 2,710
3Jane
I've just checked my setting in Oculus and I get the message on my 3rd sensor that tracking is poor and that Wireless sync timed out. I thought I'd fixed this by moving my sensor to a different usb port, because as soon as I did this it took me to the sensor setup again scanned my sensors and said they were all ok. I then when through the setup processes again and it work they reported no issues. Now I have rebooted it again show the same error. This is the 3rd sensor that comes with the long usb cable provided by oculus. What can I do to fix this problem? I have the Oculus tray tool and I have updated the Fresco drivers. I'm totally out of ideas as to what to try next?

Comments

  • cyberealitycybereality Posts: 20,197 Oculus Staff
    Try getting this add-on card as it's confirmed to be working with Rift and sensors.
    https://www.amazon.com/Inateck-Superspeed-Ports-PCI-Expansion/dp/B00B6ZCNGM
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 32GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    PowerColor RX 480 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • lovethislovethis Posts: 2,710
    3Jane
    edited March 20
    @cybereality - That is the exact card I do have for the Rift?
  • cyberealitycybereality Posts: 20,197 Oculus Staff
    edited March 20
    Strange. Make sure there are not too many Rift devices plugged into the same USB controllers. For example, plug Rift into one of the back USB ports, 1 sensor on the add-on card, and 1 on the front USB port.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 32GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    PowerColor RX 480 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • lovethislovethis Posts: 2,710
    3Jane
    edited March 20
    I have the sensors plugged into that card and the Rift headset plugged into my motherboard 3.0 usb port.

    Edit: To be honest though that card is rubbish without the Oculus tray tool that fixes most of it's problems. You have to disable different things using the Oculus tray tool because the card is very problematic.
  • molokowmolokow Posts: 641
    Nexus 6
    Try getting this add-on card as it's confirmed to be working with Rift and sensors.
    https://www.amazon.com/Inateck-Superspeed-Ports-PCI-Expansion/dp/B00B6ZCNGM
    Cyber! I told you to pin it !!
    All your wordly problems are solved with this device. You can even re-program the droid from Rogue One with it.. it is that good.
  • Arock387Arock387 Posts: 599
    Trinity
    Molokow. I just ordered that card since the specs seem good for it

    it better work. I'm getting the same things about sensors getting back tracking during last session. Even though I have them spread out on the motherboard apparently it's not enough

    or could it be due to me only have a 650watt PSU?  I'm also running i74790k and a gtx980
  • lovethislovethis Posts: 2,710
    3Jane
    @Arock387 - I had problems with usb disconnects when I installed the card suggested here. I updated it's drivers and I still had sensor disconnects with it. I used the Oculus tray tool and it seemed to fix the problems with disconnects, but I had phantom usb connection sounds when I started my PC.

     I had to do a fresh install of Windows 10 a few days ago and again had problem with this card. I was getting sensor disconnects and also the errors I have mentioned here. I have managed to fix the sensor disconnects again with the Oculus tray tool, but I have an annoying phantom usb sound each time I start windows. I say phantom because nothing is actually connecting with a usb, but there are three usb connection sounds each time windows starts. I have used a program called Usbdeview to monitor if anything is connecting or disconnecting and nothing is doing that. 

    Anyways, since using the Oculus Tray tool my sensors seem to be running fine at the moment, I'd recommend you install that if you run into problems and look on YouTube on how to use it. 
  • elbofforelboffor Posts: 1,546 Poster of the Week
    I have 2 of those cards.
    I still get the same message when my headset is idle.
    Once im up n prancing around my room however theu dissapear and all is good.
    This is my forum signature.
    There are many others like it, but this is mine.
  • flexy123flexy123 Posts: 321
    Trinity
    I thought this is an "old" issue having nothing to do with USB ports but rather that the sensors NEED TO be able to see the HMD, then the msg goes away. (I get the msg too when the headset is idle and stored away in the floor in a box. Take it out, put on head for calibration so that the sensors see it, problem solved. No Inateck whatever needed.
  • dburnedburne Posts: 303
    Nexus 6
    lovethis said:
    I have managed to fix the sensor disconnects again with the Oculus tray tool, but I have an annoying phantom usb sound each time I start windows. I say phantom because nothing is actually connecting with a usb, but there are three usb connection sounds each time windows starts. I have used a program called Usbdeview to monitor if anything is connecting or disconnecting and nothing is doing that. 

    Anyways, since using the Oculus Tray tool my sensors seem to be running fine at the moment, I'd recommend you install that if you run into problems and look on YouTube on how to use it. 
    That has been my exact experience as well. Since using the Tray Tool from couple of months ago, have never experienced a sensor disconnect again. But I often get those phantom sounds at windows startup as well.
    But thankfully, no more sensor problems for me...
    Don

    EVGA X-79 Dark MB|I7 4820K@4.50 GHz|EVGA GTX 1080 FTW|16GB Corsair Platinum 2133MHz| TM Warthog + 7.5cm Ext| MFG Crosswind Pedals| Rift CV1|Windows 10 64 bit 
  • Arock387Arock387 Posts: 599
    Trinity
    Well. If the card doesn't fix the issue. At least I have some extra USB ports to make things look cleaner. 
  • birkbirk Posts: 93
    Hiro Protagonist
    Had the same issue when having rift and two or more sensors connected in USB3, cause I only have one USB controller in my pc, but no issues when rift+1 sensor is USB3 and the last two are usb2 or 2.2 or whatever it is. People say USB 3 has better tracking but my tracking is pretty damn good now so I'm fine with it
Sign In or Register to comment.