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Sudden tracking problem, all games unplayable, loosing hope

PowerusPowerus Posts: 35
Lawnmower Man (or Woman)
edited April 10 in Support
I used to play with my 2 sensors in USB2.0 but I wanted more precision for onward for example.
So I bought and installed the recommended card and plugged the sata power and all. It even has its own SATA cable in its own socked on my power supply.

Since that moment. Everything is f****d up. When my touch are completely still (even on table) they move. 
Sync is even completely lost sometimes like if the sensor disconnected, happens on both.

Even the headset tracking is completely lost. On racing simulators imagine being completely still and having your virtual head moving around in space, even slightly: vomit.

What is the problem? I don't want to go back to USB2.0 because I paid the damned thing.

My config:
Windows 10
intel 7700k
gtx 1080
16GB ram
SSD

Fresco logic driver version: 3.6.9.0

Should I uninstall my other USB drivers like intel 3.0? Is it possible that the card is using the wrong drivers?

EDIT:
I tried:
Changing affinity of ovrserver to cores 6 and 7 like some people said.
I tried resetting my position and height and sensors position.
Deleted the drivers. I'm now on Microsoft version 10.0.14393.0 drivers and same problem. Unplayable in every game.
Terrible worthless tracking of the touch controllers and not accurate head tracking.

I made a video of it in Onward but it's the same even in oculus home, my touchs are moving even when still on a table.
In onward they are attached to a VR stock so they are even more still.
When you see my gun moving in every direction and even away from me, remember that i'm not moving at all.



EDIT2:
OK just plugged everything in USB2.0 just like I was playing for months before buying the Inateck card.
It's worse! Everything like in the video but worse. My hands are teleporting everywhere in home and my head is jumping too and moving around.
It's not working anymore  ='(
Maybe something else like an update happened exactly when I installed the card but I wouldn't know.
Please help! That's horrible I can't play anymore.  ='(

EDIT3:
I give up. I've tried everything. Even splitting my 2 sensors and the rift on 3 different usb hosts.
The best result is rift+1 sensor on the inateck and 1 sensor on front USB2.0

The result is a lot less spectacular than my first video but still unplayable.
I guess I'll have to leave the rift and go play other games. I won't have time to investigate more this week.

Just so you know I also tried to play in complete darkness even with the tv off.
And I replaced the battery of each touch just to be sure.

That's a shame to leave it on the shelf considering how well it was working just a few days ago. Look this shitty video of me enjoying the same game with same hardware and same place just one week ago...
Maybe something in my rift or sensors just fried?

Comments

  • dburnedburne Posts: 672
    Neo
    I use the Innatek card with the 3.6.9 drivers,  two sensors and HMD usb plugged into it with no issue on my rig.
    Weird that this would all happen when you moved to the Innatek card.

    Have you tried re-running the complete Oculus setup?


    Don

    EVGA X-79 Dark MB|I7 4820K@4.50 GHz|EVGA 1080Ti FTW3 Elite|16GB Corsair Platinum 2133MHz| TM Warthog + 7.5cm Ext| MFG Crosswind Pedals| Rift CV1|Windows 10 64 bit 
  • PowerusPowerus Posts: 35
    Lawnmower Man (or Woman)
    edited April 10
    Yes I've done that. And I started to notice small desync when I started using the Inateck card but it wasn't that bad. For example the last video where I play Onward was on Inateck card and as you can see I was still able to play. And everything was plugged into the inateck.

    I had the problem you can see in the first video 2 or 3 times, during maximum 2 seconds each and in 3 hours of gameplay. This was edited out because it was in boring parts.
    If you look in my channel there is a video in robo recall and it was before the Inateck card. It was working really well. Now it's unplayable.
  • cyberealitycybereality Posts: 21,951 Oculus Staff
    Sorry if I missed it in the OP, have you already updated the drivers of the add-on card? If not, can you? If you have already, can you try removing the driver and using Microsoft default?
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  • PowerusPowerus Posts: 35
    Lawnmower Man (or Woman)
    edited April 10
    Like I said in the first post. When the problems started to appear I was on the latest Inateck drivers 3.6.9.0
    And like I said later in the edits, reverting back to Microsoft official drivers was in the first things I tried.

    But it proved something: Exactly the same problem with both drivers.
    I'll have to go because I work at 5 tomorrow and won't be able to wake up lol.

    But I'll be here after work. I hope that I gave enough details to find the solution.
  • PowerusPowerus Posts: 35
    Lawnmower Man (or Woman)
    edited April 11
    No answer in a whole day? Should I try to sell my oculus then?

    I tried a few more things during the last 3 hours. Like covering everything that could reflect something.
    Reducing space between sensors to the point where it was half the room I had before. 
    Reverting everything back to where I started.

    Nothing changed, still hands floating around and head jumping. If that can help: head jumping around, hands floating.

    I unplugged everything and put in my storage room. Forget about it for a few weeks. Be sure that nobody that I know from close or far is going to buy any oculus product in the next decade. Shame.
  • XsjadiaXsjadia Posts: 325
    Nexus 6
    Random chance: Have you tried turning off all monitoring software that polls your hardware constantly, like MSI afterburner in that first video?
    PC Specs:
    Intel i7-6700k @ 4.5 Ghz
    Gigabyte Z170X-Gaming 3 Motherboard
    GTX 1080
    16 GB RAM @ 3200 Mhz
    Startech 4-port/4-USB controller add-on card
    3-Sensor, Roomscale Setup
  • cyberealitycybereality Posts: 21,951 Oculus Staff
    Sorry for the delay. Please submit a support ticket.
    https://support.oculus.com/
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
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  • PowerusPowerus Posts: 35
    Lawnmower Man (or Woman)
    Terrible day of work today. Had to fix a 17+ hours failure of a big fucking machine. Glad to come home to.... oh wait do more maintenance.
    Let me some minutes and I'll try to uninstall msi afterburner. I'm 100% certain that I was using it since the beginning because it has been running since my PC was built. I like to keep my temps low and use it mostly for custom fan profile.
  • PowerusPowerus Posts: 35
    Lawnmower Man (or Woman)
    edited April 12
    OK it did not fix it. 
    I experienced left hand drifting away as soon as I turned on the controllers. 
    Interesting because I used to have right or both but it's the first time with only left.

    I'm in relation with the support staff and I used the log tool like they told me.
    I get many MANY 
    [Kernel:Error] Image did not pass the sanity test!  Throwing it away (camera possibly in a bad state)

    One every 2 seconds or even more. I can't imagine this being normal. I'm waiting for their answer.
  • elbofforelboffor Posts: 2,192 Valuable Player
    Have you tried fresh batteries?
    This is my forum signature.
    There are many others like it, but this is mine.
  • deanogurdeanogur Posts: 456
    Nexus 6
    elboffor said:
    Have you tried fresh batteries?
    I had controller drift with low batteries; in one case, I had a rechargeable in questionable condition and even though it showed as fully charged - it had the drift issues.
  • PowerusPowerus Posts: 35
    Lawnmower Man (or Woman)
    edited April 13
    But you are insulting me by thinking I wouldn't have replaced the battery in the first day.

    And I didn't put shit in it. It's duracell ultra power.

    BTW no response in more than 24h by oculus support. Maybe they need time to analyse a 48h log file but they should keep me informed. We are talking about a device more expansive than my car
  • PowerusPowerus Posts: 35
    Lawnmower Man (or Woman)
    I gave up.

    Thing back in a box.
  • Adiel79Adiel79 Posts: 3
    Virtual Boy (or Girl)
    Wait, don't go! lol. 

    Finally, someone with my exact problems.

    As in your case, these issues appeared out of nowhere for me as well.

    Since I was trying to solve the sensor hand-off issues, I was in the middle of testing different setups for the sensors.

    During those tests I tried opposite corners of the room for 360 with an extension USB cable. This did not help the hand-off issue, so I went back to one front sensor since I mainly race. 

    That's when the symptoms started. Exactly as you described. 

    I tried so many things, including changing graphics cards, and trying a friend's rift on my PC, just to cover more bases. Everything I've read, and some ideas of my own.

    A friend that helps me with all the trouble shooting has suggested I bring my PC+rift+sensor over to test some more at his house with his system and rift. We plan to try mix-matching hardware to trouble shoot some more.

    My friend is wise to have fears about these trials. He's afraid the symptoms will cross over to his system.  It's his curiosity that's on my side ;). Even though I share that fear.

    I have an open ticket with support. Their latest suggestion is that I try my headset one another computer. That sure is the plan, among other plans.

    Hopefully,  we can all help sort things out. 

    Seems more and more people are working as trouble shooters for this technology, which I wouldn't have mind, if I hadn't paid consumer price for it. 

    Here are my logs. Hope someone can find something helpful there.



  • cyberealitycybereality Posts: 21,951 Oculus Staff
    Try updating your AMD video card driver.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
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  • ParadiseDecayParadiseDecay Posts: 479 Poster of the Week
    edited April 17
    I wonder if something has changed in either the latest Oculus update or the new Win 10 update?

    I just finished playing a game of 'Arizona Sunshine' on Steam, took off my HMD and all my original sensor device not found, and HMD device not found serror messages has tarted happening all over again. The last time this happened was when I first got my Oculus around 5 months ago.

    My system has been fine for the last 4 months. Nothing has changed on my PC apart from new Nvidia drivers, this has come out of the blue and is very random?

    I'm hoping a reset of my bios to defaults when I reboot will help, as it has done in the past.
    ☆ YouTube 'Content Creator' and 'Steam Curator' ( https://www.youtube.com/user/ParadiseDecay ) ☆ Devs! I'm always on the look out for new and interesting VR experiences! ☆ Oculus Rift CV1 ☆ Windows 10, 64 bit ☆ Intel Core i7-3770 ☆ 16.0GB Ram ☆ GeForce GTX 1060
  • cyberealitycybereality Posts: 21,951 Oculus Staff
    Try disabling Game Mode in Windows if that is on it can cause issues.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
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  • Adiel79Adiel79 Posts: 3
    Virtual Boy (or Girl)
    Done. With DDU. No change.
    Ran sensor setup. No change.
  • PowerusPowerus Posts: 35
    Lawnmower Man (or Woman)
    edited April 18
    Well, keep searching. 

    I'll only plug everything back when I get my third sensor (maybe in 2 days)

    The thing that is really frustrating is that you can play for 3 hours straight without any problem.
    Proof here:



    That's 3h of gameplay (edited of course) without leaving the game. It would be a lie to tell you that it was flawless BUT it was more than palyable.

    But you come back the next day without changing anything and IT IS COMPLETELY BROKEN like this:



    I can make a list of what didn't fix it:
    1. reflexions
    2. sun
    3. battery
    4. windows update
    5. nvidia update
    6. game mode (those 3h of gameplay were with game mode on)
    7. sensor position (tried 16873251456875 setups with different height and angles.
    8. XMP disabled/enabled
    9. cpu overclock with or without
    10. 1 or 2 ram stick
    11. changing USB slot
    12. mixing USB 2.0 3.0 and inateck
    13. setting the power management perfectly right
    14. trying beta oculus software (thought it was better but finally not)
    15. ovrserver affinity and priority settings
    16. uninstalling msi afterburner
    17. Playing with 1.0 pixel density
    18. Installing oculus tray tools

    What made some noticable changes but didn't fix it:
    reverting to microsoft official drivers for inateck card. It didn't fix the problem BUT I have a lot less corrupted frames errors in the oculus log.

    Disabling ASW in oculus tray tools


  • ParadiseDecayParadiseDecay Posts: 479 Poster of the Week
    Try disabling Game Mode in Windows if that is on it can cause issues.
    I don't have the mode in Windows 10?
    ☆ YouTube 'Content Creator' and 'Steam Curator' ( https://www.youtube.com/user/ParadiseDecay ) ☆ Devs! I'm always on the look out for new and interesting VR experiences! ☆ Oculus Rift CV1 ☆ Windows 10, 64 bit ☆ Intel Core i7-3770 ☆ 16.0GB Ram ☆ GeForce GTX 1060
  • lepterlepter Posts: 51
    Hiro Protagonist
    Powerus said:
    OK it did not fix it. 
    I experienced left hand drifting away as soon as I turned on the controllers. 
    Interesting because I used to have right or both but it's the first time with only left.

    I'm in relation with the support staff and I used the log tool like they told me.
    I get many MANY 
    [Kernel:Error] Image did not pass the sanity test!  Throwing it away (camera possibly in a bad state)

    One every 2 seconds or even more. I can't imagine this being normal. I'm waiting for their answer.
    Ok....does your rift work ok on your mates pc?
    If yes...its not your rift.

    What's your power supply? Could that be faulty?

    Try without extension cables......I had a nightmare using them, 

    Try with 1 sensor

    Did you pull the usb card and try with old setup.. (you probably did but just checking)

    Pull other usb devices that you can.

    When did you last do a windows install?

    All things I would think about if you haven't already.

    Hope ya get it sorted.
  • PowerusPowerus Posts: 35
    Lawnmower Man (or Woman)
    I don't know anyone with a PC good enough for VR even just for trying.

    I did not remove the inateck card. I don't want to.

    My power supply is not faulty, have been tested at full load and PC is not that young (few months)

    With 1 sensor it's working perfectly, at least only the headset. Anyway I noticed that with touch controllers OFF there is no tracking problem.

    I stayed 5 minutes doing nothing in home with both controllers OFF and the tracking was perfect. 
    Turned on 1 touch and it was still OK for 5min
    Turned on the second one and it was HELL again.

    I tried starting from left touch or right and it's the same. The only thing that matters is when I start the second controller.

    I told that to the support but never on this thread sry

  • PowerusPowerus Posts: 35
    Lawnmower Man (or Woman)
    Installed my 3rd sensor today. Made the most perfect 3 sensor setup with the pdf tutorial.
    Same problem.
    Not better, not worse. Just the same problem with right hand drifting and head bouncing up sometimes.

    Oculus are telling me to do a fresh install of windows 10 (this one is 1 and a half month old but anyway)

    I have 0 hope that a fresher install will fix my problem but I'll do it anyway on a spare and empty HDD this weekend.

    If the problem is related to hardware I'll have to wait 5 years for it and sell my oculus. I make a new PC every 5 years and this one is new.
  • EliteSPAEliteSPA Posts: 1,542
    Project 2501
    edited April 21
    Powerus said:
    Installed my 3rd sensor today. Made the most perfect 3 sensor setup with the pdf tutorial.
    Same problem.
    Not better, not worse. Just the same problem with right hand drifting and head bouncing up sometimes.

    Oculus are telling me to do a fresh install of windows 10 (this one is 1 and a half month old but anyway)

    I have 0 hope that a fresher install will fix my problem but I'll do it anyway on a spare and empty HDD this weekend.

    If the problem is related to hardware I'll have to wait 5 years for it and sell my oculus. I make a new PC every 5 years and this one is new.
    Where are you sensor placed? are you using any extension cables? Remember 1 & 2 sensor= usb 3.0 / 3rd=usb 2.0
    71AWBj.png
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  • PowerusPowerus Posts: 35
    Lawnmower Man (or Woman)
    Perfect 3 sensor setup.
    Exactly like on the picture. I used the cable that came with the third sensor and plugged it in a 2.0 slot.

    Exactly 2.5m between front sensors, view perpendicular from wall (watching directly in front) and the third one is 3.5m in front of the right sensor, facing the middle of the play area.

    I can read.
  • falken76falken76 Posts: 1,547 Poster of the Week
    You haven't answered the question asked earlier, did your rift work fine on your friends PC when you took it over there?
  • gutanggutang Posts: 182
    Hiro Protagonist
    I have the same problem. Everything ran perfectly for a couple months and then suddenly one day just shit performance and tracking. Ive done everything short of a compete rebuild
  • e_m_d88e_m_d88 Posts: 371
    Trinity
    I would remove that inateck card and try without it.  The card could be faulty.  
    ASUS Sabertooth Z170 S, i5 6600K. 16 gigs ram DDR-4 3000 MHZ. SSD Samsung 850 Pro 256 gigs. WD Caviar Black 1 TB. Windows 10 PRO 64-bit. Gigabyte GTX 1080 G1, Acer Predator XG270HU 1440p@144 hz, Phanteks Enthoo Pro case. EVGA Supernova 750 G2 PSU. Inatech 4 port USB 3.0.  Rift + Touch.
  • cyberealitycybereality Posts: 21,951 Oculus Staff
    Please upload your LogGatherer zip file:
    https://forums.oculus.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-rift-1-3/p1

    Also, feel free to submit a support ticket in case of any issue. It's possible the problem is hardware related.
    https://tickets.oculus.com
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