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Sensor connected to USB 3.0 says it's connected to USB 2.0 in Rift set-up

soopytwistsoopytwist Posts: 35
Virtual Boy (or Girl)
I've got two sensors connected to USB 3.0 ports. One of them says it's in a USB 3.0 port which is correct but the other says it's in USB 2.0 which is a lie. No matter what port I put it in it says USB 2.0 whereas the headset and other sensore all say USB 3.0 no matter what port I put them in (all USB 3.0). I've also got USB 3.1 ports but haven't tried them. What's going on?

I also constantly get a pop up alert in Windows bottom corner to say a USB 3.0 device would run better if it were connected to USB 3.0... no shit.

Comments

  • YoLolo69YoLolo69 Posts: 664
    Neo
    That's indeed weird... You need to try the USB 3.1 to see what happen, and to try with only the faulty sensor plugged (not with the working second one) to see what happen. Sorry for the stupid and basic question : I guess you tried this faulty sensor without any extension cable, right?

    “Dreams feel real while we are in them, it's only when we wake up that we realize something was strange.” - Dom Cobb

    "Be careful, if you are killed in real life you die in VR too." - TD_4242

  • cyberealitycybereality Posts: 21,759 Oculus Staff
    USB 2.0 should work fine. I wouldn't worry about the warning if tracking functions.
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  • soopytwistsoopytwist Posts: 35
    Virtual Boy (or Girl)
    edited May 18
    It is on an extension, a short one. It's the one that came with the headset but I'm using it with the sensor - no choice as it won't reach the back of my PC otherwise. If it is only USB 2.0 speeds and it is not a problem is there anyway to stop the constant nagging about it from Windows?
  • cyberealitycybereality Posts: 21,759 Oculus Staff
    If you got a USB 2.0 hub and plugged the sensor into that, I think it may stop the message.
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  • soopytwistsoopytwist Posts: 35
    Virtual Boy (or Girl)
    If you got a USB 2.0 hub and plugged the sensor into that, I think it may stop the message.
    Would there be in any issues with one sensor connected to USB 2.0 when the other is USB 3.0 - tracking problems that sort of thing?
  • soopytwistsoopytwist Posts: 35
    Virtual Boy (or Girl)
    Just added a third sensor. Only the headset and one sensor say USB 3.0. The other two say they're in USB 2.0 ports when they are in fact also in USB 3.0 ports. Granted they are both using extensions but that shouldn't make a difference. The third one HAS to have an extension as it's behind me at the other end of the damn room! And the extension came WITH the sensor from Oculus themselves.
  • cyberealitycybereality Posts: 21,759 Oculus Staff
    edited May 19
    There is no problem with having some on USB 3.0 and USB 2.0. In fact, there are more problems if you have everything on USB 3.0. You should make sure at least one sensor is connected via USB 2.0.
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  • soopytwistsoopytwist Posts: 35
    Virtual Boy (or Girl)
    edited May 19
    Okay. This image shows everything is USB 3.0 apart from two sensors. My front sensor on the left and my rear sensor (both of which use USB extension leads -  a short one that came with the Rift HMD and a 5-meter one that came with the third sensor I bought from Oculus). These are both connected to USB 3.0 ports on my brand new Asus X99 Deluxe II. I've "repair" re-installed the ASMedia USB 3.0 drivers (Asus don't have any newer ones than the ones I have). I also made the mistake of installing some Intel USB 3.0 drivers and that broke my PC (all my USB devices died, keyboard and mouse too). Luckily my system seemed to realise this and replaced the bad drivers with generic ones. Then I uninstalled the ASMedia ones and reinstalled them.

    I also updated my BIOS, the only thing I could update.

    After this when I started Oculus it said it couldn't find any devices, restarted a few times then it tells me everything is USB 2.0 including the headset!!!

    Reboot followed by re-running Oculus set-up from scratch - yes from the start, AGAIN! Although to be fair I think I drew a better guardian box this time. Anyway, Rift now working....except for this...?

    So this shows all my devices, apart from the touch controllers have a warning.

    And this is what it says for each device. "USB driver update recommended".

    Well I tried that and IT DIDN'T BLOODY WORK!!

    I give up.

    At least VR is actually working. It's only when I try to make it see sense that I'm using ONLY USB 3.0 ports that things turn to shit.

    Christ, I haven't even had the balls to try the USB 3.1 ports. That'll be a whole new dimension of pain right there.




  • cyberealitycybereality Posts: 21,759 Oculus Staff
    I believe the USB driver you need is on this page:
    https://www.msi.com/Motherboard/support/X99A-GAMING-7.html#down-driver
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  • soopytwistsoopytwist Posts: 35
    Virtual Boy (or Girl)
    Interesting...http://imgur.com/WzcCSTb, from the Asus X99 Deluxe II manual.
    My CPU has 40 lanes. My GPU is on PCI-E 1 and a soundcard is on PCI-E 4. However this configuration doesn't suggest any of the USB ports would be downgraded to USB 2.0 speeds. Interesting though.

    The soundcard would have gone in PCI-E 5 but then I wouldn't be able to see the Q-Code on the motherboard.

  • cyberealitycybereality Posts: 21,759 Oculus Staff
    Did you try the driver I suggested?
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  • soopytwistsoopytwist Posts: 35
    Virtual Boy (or Girl)
    Did you try the driver I suggested?
    That's for MSI motherboard. Mine is Asus.
  • YoLolo69YoLolo69 Posts: 664
    Neo
    I cannot really help about the current state, but saying you probably break something when you installed the Intel Drivers, and they probably continue to reinstall even if you uninstall them. I can't remember where, but Windows keep a directory with all previous drivers installed, and you will probably be fine if you find it and clear it. Or if you have an image of your system before trying to sole the problem I suggest to reload it (restore), as the first part of your story is IMHO the best one to keep.

    The first state you describe have an explanation for the sensor using the extended cable delivered with the extra sensor : this cable is USB 2.0 from factory, so if you plug this cable in USB 3.x port any device at the end will land to USB2.0, this is expected.

    For the sensor using what you described by a short cable coming with the HMD I'm kind of puzzled as mine didn't come with any extension cable (only when I bought the third sensor came the USB2.0 5M cable). I could imagine it's also an USB 2.0 extension cable, and that could explain the first state before you messed up with drivers? If that's the case you didn't have any problem at the origin... My headset and my rear sensor are plugged USB2.0 and the 2 front sensors are plugged on USB3.0, work fine for me.

    As said, I suggest to try to retrieve first state where HMD and rear sensors was showing USB2.0. I agree the screenshot is messy as same port appear USB2.0 on the left and USB3.0 on top right, but that's look like a display bug in Oculus tool...

    “Dreams feel real while we are in them, it's only when we wake up that we realize something was strange.” - Dom Cobb

    "Be careful, if you are killed in real life you die in VR too." - TD_4242

  • cyberealitycybereality Posts: 21,759 Oculus Staff
    Did you try the driver I suggested?
    That's for MSI motherboard. Mine is Asus.
    It's for the Asmedia USB controller, which is used on Asus motherboards. I think it should work, at least it has for other people with Asus mobos.
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  • soopytwistsoopytwist Posts: 35
    Virtual Boy (or Girl)
    Did you try the driver I suggested?
    That's for MSI motherboard. Mine is Asus.
    It's for the Asmedia USB controller, which is used on Asus motherboards. I think it should work, at least it has for other people with Asus mobos.
    Ok I'll give it a go. Will have to be tomorrow now though. Thanks.
  • soopytwistsoopytwist Posts: 35
    Virtual Boy (or Girl)
    edited May 19
    One other thing. Do I have these settings in the BIOS right? http://imgur.com/hk7z7hH
    Don't know why it says 3 keyboard and 2 mice.

  • danknugzdanknugz Posts: 1,478
    Neo
    edited May 19
    There is no problem with having some on USB 3.0 and USB 2.0. In fact, there are more problems if you have everything on USB 3.0. You should make sure at least one sensor is connected via USB 2.0.
    this is the first ive heard about this, care to elaborate? 
    But it could buy me a boat
    It could buy me a truck to pull it
    It could buy me a Yeti 110 iced down with some silver bullets
  • cyberealitycybereality Posts: 21,759 Oculus Staff
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  • danknugzdanknugz Posts: 1,478
    Neo
    ah yes i rememebr this article. but what about the hmd usb which requires 3.0 as well? does that barely use any bandwidth so as to regard it as negliible?

    i currently have 3 separate usb controllers (intel, asmedia and an add-in card with a direct power to the PSU), the HMD usb goes to intel 3.0, one sensor on the asmedia 3.1, and 3 sensors on the add-in card. i guess i could try and move one of the theee sensors off the card and onto the intel, but works fine.
    But it could buy me a boat
    It could buy me a truck to pull it
    It could buy me a Yeti 110 iced down with some silver bullets
  • cyberealitycybereality Posts: 21,759 Oculus Staff
    The sensors are more key because they are high bandwidth. The headset can work on USB 2.0 as well and as far as I know it shouldn't make much of a difference.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
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  • danknugzdanknugz Posts: 1,478
    Neo
    edited May 19
    cool, guess ill try that and free up the intel controller for that 4th sensor. probably also explains why i never needed to switch to an active extension cable for the hmd.
    But it could buy me a boat
    It could buy me a truck to pull it
    It could buy me a Yeti 110 iced down with some silver bullets
  • flexy123flexy123 Posts: 503 Poster of the Week
    edited May 20
    One other thing. Do I have these settings in the BIOS right? http://imgur.com/hk7z7hH
    Don't know why it says 3 keyboard and 2 mice.


    No. I have LEGACY off and xHCI at enabled, not on Auto. I have a Z87 board but same settings there.
    Also...don't do any testing with the extension cables. The included extension cable may be USB2.0 only.

    Also..RIFT on USB2.0 (or seen as connected to USB2.0) is totally ok, as long as sensors are recognized as USB3.0. (Exception: If you have THREE sensors, one should be on 2.0 according to Oculus)
  • danknugzdanknugz Posts: 1,478
    Neo
    The sensors are more key because they are high bandwidth. The headset can work on USB 2.0 as well and as far as I know it shouldn't make much of a difference.
    FYI cybereality, i tried using usb 2.0 for just the hmd over the weekend and experienced lots of audio crackling/popping; it only went away when i went back to usb 3.0.

    afaik, the usb of the hmd is used for audio. 


    But it could buy me a boat
    It could buy me a truck to pull it
    It could buy me a Yeti 110 iced down with some silver bullets
  • zork2001zork2001 Posts: 491
    Nexus 6
    if you plug it into a usb3.0 port without the extension cable does it show as 3.0?
  • soopytwistsoopytwist Posts: 35
    Virtual Boy (or Girl)
    Yep. Plugging the sensors in without extension says they're USB 3.0 - though still telling me that A: a USB driver update is recommended even though Asus don't have one and the Intel one's just about f'ked by PC, and B: They've got poor tracking quality (wireless synch timed out). Or maybe that's because I'm not currently using Rift and everything is in my desk draw.
  • zork2001zork2001 Posts: 491
    Nexus 6
    might be using a 2.0 extension cable, USB 3.0 use a thicker cable
  • flexy123flexy123 Posts: 503 Poster of the Week
    >>
    poor tracking quality (wireless synch timed out). Or maybe that's because I'm not currently using Rift and everything is in my desk draw.
    >>

    yes, this is why.
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