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Oculus Rooms not loading

brusztli
Protege
Hi!
I have problem with the Oculus Rooms on my S7 and S8 too.
I only get the loading screen what is lagging so hard, and never load the room. So i have only a laggy loading screen(both of s7 and s8).

Here is a video about this: http://sendvid.com/mo3u0q5d
Does somebody know what is the problem?

8 REPLIES 8

wrightdavid
Explorer
Hi Brusztli,

Could you confirm the build numbers for the following?
Oculus Rooms
Oculus
Oculus App Runtime
Oculus VR
Oculus System Driver
Oculus System Activities 

To find these build numbers, go to your Android Settings> Apps> App Manager then click each of the individual apps listed above.

Thanks! 

brusztli
Protege
Hi!

Oculus Rooms: 1.5.14
Oculus: 3.18.0.12.158
Oculus App Runtime: 2.0.38
Oculus VR: 3.17.0.2.70
Oculus System Driver: 1.7.0-65440167
Oculus System Activities : 1.15.0-65537440

wrightdavid
Explorer
Thanks for getting back with your build numbers!
From what I can tell, you have a few mismatched builds on your phone somehow.
Could you try removing the following from your phone:
* Oculus
* Oculus App Runtime
* Oculus VR
* Oculus Home

Then dock your device into the GearVR headset and go through the installation flow. Hopefully this will resolve the Rooms launch issue - let me know how it goes! 

Note: I just did this on my device and got the following builds:
Oculus VR                         3.20.0.3.339     
Oculus                               3.20.0.3.338   
systemactivities                 1.15.0-65537440                                                                   
systemdriver                      1.7.0-65440167   
Oculus App Runtime          2.1.15           
Oculus Home                     3.20.31        


brusztli
Protege
I did it and it works! Thanks for your help!

wrightdavid
Explorer
You're very welcome, enjoy! 

Anonymous
Not applicable
Hello, i have the same problem and i did what you recommended, but still it doesn't work. Should i ask the developers for support? Thank you 

brusztli
Protege

justenqk said:

Hello, i have the same problem and i did what you recommended, but still it doesn't work. Should i ask the developers for support? Thank you 

 
Hi! i bet your mobilephone language is not english, so u have to set the phone language to english, then open the oculus rooms, and after it works, and you can change the language to your language. Oculus rooms need english phone language at the first time use, than it works with other language,

Anonymous
Not applicable
Thank you very much, that helped me and made it works!