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Unable to buy booster packs using gold

Rigger1234
Protege
When I buy booster packs using gold I receive a successful message but I still have 5.000 gold and I don't get any booster packs. Some help for this?
8 REPLIES 8

Rigger1234
Protege
I've just bought 1 booster pack using my credit card and didn't work as well. What can I do?

Rigger1234
Protege
I uninstalled and installed the game again and didn't work. I really don't know what to do.

HVS_Claire
Heroic Explorer
@ricardoramalho2000 I'm looking into this issue for you and have credited your account for your purchases. Sorry this reply took so long.

Rigger1234
Protege
@HVS_Claire I've just got 3 booster packs. Thanks for that. 😉

I took this video maybe can help you:
https://www.youtube.com/watch?v=9EkbKVQRVnI&feature=youtu.be

HVS_Claire
Heroic Explorer
That was actually very helpful, @ricardoramalho2000 ! We're fixing the root issue now.

luciano87sp
Explorer
Hi, I just have the same problem, i can't buy booster packs.

HVS_Claire
Heroic Explorer
@luciano87sp, I see the issue and it has been corrected. You're good to go now.

luciano87sp
Explorer
Thank you very much!