07-12-2017 12:51 PM
07-13-2017 09:08 AM
Hey "Name",
Thanks for connecting with us about the Oculus Rift + Touch Soft Bundle.
We've reviewed your order and we cannot provide any refunds or credit for your previous Rift and Touch purchase.
We appreciate your interest and continued support to VR.
Cordially,
"Oculus staff"
Oculus Support
Quite upset, well at least i got oculus a new costumer as i told my friend about the rift and that they had a sale. Only asked politly if there where anything they could do to show some good faith, but i got a standard answer. Dont really have good feeling about my prior purchase now:( Should had waited.
07-13-2017 09:22 AM
07-13-2017 09:30 AM
07-13-2017 12:05 PM
Not too happy with the resolution (still think they should offer partial refunds, like many other retailers have done) but also not too disgruntled.
Also still not too happy with Oculus support in general, but the explanation for the 59€ difference was certainly welcome.
@Kratuln: Hang in there, man; you have every right to a refund.
07-13-2017 12:14 PM
@RautenVR Ehm, yes it does. That price absolutely does reflect the price which includes taxes and fees. If this were the US, yes, that would mean taxes and additional fees were not included but this is Europe. All additional fees and all taxes must always be shown 100% of the time when selling a product. You'll also notice you were charged €708 and you'll also notice it's €449 when you add a new rift to your cart in Europe. This goes for both your last order and the current sale order.
RautenVR said:
So, bit of extra information, for anyone else in a similar situation to mine.
Context: Ordered early last week, arrived past Friday (July 7th), package opened, tinkered during the weekend. Opened ticket early Monday.
Support just added 200€ of credit to my account. As for the missing 59€, they offered this explanation:The base price of Rift + Touch was dropped by €200.00 for this limited time promotion.
Additional taxes and fees may be added to that amount when going through checkout depending on your region.
As a result, it may appear that the price dropped by more than €200.00, but that price does not yet include the taxes and fees that you paid for your original order.Not too happy with the resolution (still think they should offer partial refunds, like many other retailers have done) but also not too disgruntled.
Also still not too happy with Oculus support in general, but the explanation for the 59€ difference was certainly welcome.
@Kratuln: Hang in there, man; you have every right to a refund.
07-13-2017 12:27 PM
They flat out lied to you, man. That or they have no fucking clue about EU protocal and flat out should not be acting as EU support.
07-13-2017 12:30 PM
07-13-2017 12:59 PM
07-13-2017 02:43 PM
07-13-2017 02:50 PM