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Suddenly have vertical red line in left display of Rift

Taomyn
Protege
I was playing on my Rift and I closed my game down to take a break. I returned 15 minutes later and when I put my Rift back on there was a large vertical red line on the left side of the left display.

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I've tried different HDMI ports (one a DVI to HDMI adapter), and different USB ports, switched everything off/on and it won't go away. I've only had the Rift about a month and it's been flawless until now.

Any advice? I've submitted a ticket but as it's a Saturday I'm not hopeful on a quick response.
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Rift S | AMD Ryzen 9 5900X CPU | Asus RoG Strix X470-I Gaming Motherboard | Corsair Vengeance RGB 32GB DDR4-3200 RAM | EVGA nVidia 3080Ti FTW3 GPU | Samsung 870 EVO Plus 260GB NVMe | Samsung 860 EVO 1TB SSD | Corsair H100i v2 Cooler | Thermaltake Core V21 Case | Corsair RMx 850 PSU
8 REPLIES 8

aaron_devisser
Honored Guest
Same, waiting for a response

cybereality
Grand Champion
Sorry about that. I see your ticket, @Taomyn, and I will see if there is anything I can do. For @aaron.devisser, you should submit a ticket first and then PM me the ticket number so I can check. Thanks.
https://support.oculus.com/
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

gui_prez
Honored Guest
Sometimes I get red horizontal lines in the left lens, it also gets pretty pixelated. I simply restart my pc and everything goes back to normal

Taomyn
Protege


Sorry about that. I see your ticket, @Taomyn, and I will see if there is anything I can do. For @aaron.devisser, you should submit a ticket first and then PM me the ticket number so I can check. Thanks.
https://support.oculus.com/


Thanks


gui_prez said:

Sometimes I get red horizontal lines in the left lens, it also gets pretty pixelated. I simply restart my pc and everything goes back to normal


This is definitely not what happens for me - it's a permanent vertical red line.
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Rift S | AMD Ryzen 9 5900X CPU | Asus RoG Strix X470-I Gaming Motherboard | Corsair Vengeance RGB 32GB DDR4-3200 RAM | EVGA nVidia 3080Ti FTW3 GPU | Samsung 870 EVO Plus 260GB NVMe | Samsung 860 EVO 1TB SSD | Corsair H100i v2 Cooler | Thermaltake Core V21 Case | Corsair RMx 850 PSU

Taomyn
Protege
@cybereality is it just me or does Oculus support suck? It's nearly two weeks and all they will tell me is that they are looking into the matter. I really don't want to force a refund but I can't continue to use my Rift like this as the whole experience is spoilt.
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Rift S | AMD Ryzen 9 5900X CPU | Asus RoG Strix X470-I Gaming Motherboard | Corsair Vengeance RGB 32GB DDR4-3200 RAM | EVGA nVidia 3080Ti FTW3 GPU | Samsung 870 EVO Plus 260GB NVMe | Samsung 860 EVO 1TB SSD | Corsair H100i v2 Cooler | Thermaltake Core V21 Case | Corsair RMx 850 PSU

Taomyn
Protege
Ok so they are finally arranging a replacement, but they can't deliver to my home country of Luxembourg - these days this is inexcusable especially in Europe, but anyway I am hoping they will accept an alternate address in Germany as requested.
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Rift S | AMD Ryzen 9 5900X CPU | Asus RoG Strix X470-I Gaming Motherboard | Corsair Vengeance RGB 32GB DDR4-3200 RAM | EVGA nVidia 3080Ti FTW3 GPU | Samsung 870 EVO Plus 260GB NVMe | Samsung 860 EVO 1TB SSD | Corsair H100i v2 Cooler | Thermaltake Core V21 Case | Corsair RMx 850 PSU

cybereality
Grand Champion
Sorry for the delay. Please continue speaking with us on the ticket for help. Thanks.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Taomyn
Protege
Defective headset given to UPS for delivery to the Netherlands - still begs the question why it can be returned to Luxembourg.
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Rift S | AMD Ryzen 9 5900X CPU | Asus RoG Strix X470-I Gaming Motherboard | Corsair Vengeance RGB 32GB DDR4-3200 RAM | EVGA nVidia 3080Ti FTW3 GPU | Samsung 870 EVO Plus 260GB NVMe | Samsung 860 EVO 1TB SSD | Corsair H100i v2 Cooler | Thermaltake Core V21 Case | Corsair RMx 850 PSU