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cybereality

Oculus Staff
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cybereality Oculus Staff

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cybereality
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  • Luya21

    cybereality I have lost audio on my left side of my rift so i buy earphones on my rift but it had the same problem and i summit  support ticket for the issue a week now also i cant purchase anything on the oculus it say there is a issue when there is no problem with my card i think it it my hdmi cable i was able to get audio but when i move my headset the audio on the left is complete gone

    September 13
  • Luya21

    cybereality I have lost audio on my left side of my rift so i buy earphones on my rift but it had the same problem and i summit  support ticket for the issue a week now also i cant purchase anything on the oculus it say there is a issue when there is no problem with my card i think it it my hdmi cable i was able to get audio but when i move my headset the audio on the left is complete gone

    September 13
  • andrew.warner.j
    Hello cyberreality, I am having the same problem many are having not being able to open Medium and Quill (the other bundled games work fine); I saw you were able to help with their problems, and tried many of the steps you had suggested to no avail. For example I:
    1. made sure all components are plugged into my primary GPU (GTX 1070).
    2. Disabled anti-virus and firewall software / uninstalled Ad block
    3. I don't think I have a GPU accelerator or monitoring program (unless Ge Force experience is one, which I turned off)
    4. I created a Quill folder in my C drive "My Pictures" folder (there wasn't one before).
    5. updated my Intel drivers (only an internal graphic driver had a newer version, but after updating and still not being able to run games I disabled it).

    Anything I'm missing? I did not try to re-install the games, as many who tried that seemed to think that wasn't the problem.  I can go into my BIOS to check for any GPU acceleration/monitoring?  Does Windows Firewall also have to be disabled after 3rd party software is disabled? I'm using Comodo Antivirus/Firewall which as I said I disabled.  Here are some specs if that helps.
    i7 4770K processor
    16 GB RAM
    C drive is a 250 GB SSD drive
    GTX 1070 Founders edition

    Thank you so much, any help would be appreciated!

    September 7
  • donal.mcanespy
    Hello, Oculus touch controller, hello I have the contorllers and as of yet only DK2 with which i have made a working demo in UE4 which is running at considerable framerates, I would like to be able to use the touch controller in the development process.
    September 7
  • carla.cozzen
    I need help!  My VR I got for Christmas broke after a few months and I got a new one a couple of days ago.  Bought a new game but it won't play saying I need to update Oculus.  I cannot find any way to update!  It says I have to have a "Facebook Installer App" on my phone (Samsung Galaxy S7) which is not there.  Downloaded Facebook app and still nothing.  New toy does not work!  So disappointed!  Cannot find any such "Facebook Installer App!
    September 4
  • SaintCavalier
    Hey there. I had my OR for two weeks and the cable went out. I had a support ticket in, but am now being completely ignored. Is there anything you can do to help me get the replacement cable I am owed?  I'm a step away from selling the OR on eBay and buying a Vive. 
    September 1
  • Panoramus
    Can you update me on status of my Rift replacement, I sent it 26 days ago, has been in Netherlands for 21 days. I keep on getting told, we'll look into it, it won't be long.

    This is originating ticket: https://tickets.oculus.com/hc/requests/377915
    Thank you.
    Jonathan Smith
    August 30
  • insanehaggis78
    hi im wondering if you could help me ?? my oculus rift isn't working and customer support told me i was to return the headset and receive a new 1. i was told i would be emailed a returns label. that was a week ago and i haven't had a response since. i raised another couple of tickets about this and they have just been marked as solved with no response to my self. i have  even posted on the oculus Facebook page and also messaged the page as well and still no response. this is the original ticket i raised Request #414610  and these are the other tickets i raised 418134 ,418333 ,418960
    August 30
  • paramlabs
    Hi cybereality, we are ardent fans of Oculus but due to commercial restrictions of Oculus we have been showcasing demos at public venues using HTC Vive's commercial site license program. Is Oculus currently offering any option where we can showcase demos at public setups using our games or third party games with commercial license? We would personally love to showcase Oculus than Vive since we have been attached to it since early DK.

    Your reply would be really appreciated.
    August 29
    • paramlabs
      paramlabs
      The earlier links you mentioned somewhere on forum is no longer working including the following.
      https://developer.oculus.com/documentation/intro-vr/latest/concepts/public-displays-and-activations/
    • cybereality
      cybereality
      Unfortunately, the policy has not changed. Sorry.
    • paramlabs
      paramlabs
      Thanks for the update sir, may we get the new link so that we can share with event companies and malls who are asking us to setup demos for Oculus Rift based games and experiences? Also can we showcase our own apps at malls or events?
    • paramlabs
      paramlabs
      We have seen a number of installations of VR Arcade systems using Oculus rift devices. At least one company is providing VR arcade setup that uses Oculus Rift RC (earlier installations were having DK2). We see some premium venues in malls have hosted these. Is this legal?

      You can see the product pictures here. (from internet)
      http://www.xtrematic-mos.ru/pic/xtrematik1.jpg
      https://scontent.cdninstagram.com/hphotos-xap1/t51.2885-15/s640x640/e15/12383296_782100528603391_2146805502_n.jpg
      https://i.pinimg.com/originals/87/46/7b/87467b0d5275d022dfec9f45bf665a9a.jpg
      https://www.youtube.com/watch?v=n6IT3u8ohXM
  • ericfrummerrick
    attached log files.... i had a oculus a month ago no issues.. returned it bc of money issues but now i got one again and it crashes every game with either a dialogue box saying look at log file or a UE4 error to send to them... reinstalled windows7 and 10, tried a new gfx card (1070) to see if drvers were issue with gtx 970, still fails.
    August 28
  • JonathanHill
    can you remote access my computer? It started with echo arena not working so yall had me uninstall oculus after backing it up, i did, then error upon reinstall of oculus. i can't seem to copy over my files to you for you to look at. i am sorry just don't know what to do. not reall a computer guy.
    August 25
  • Enzothebaker
    My rifts hdmi cable is not being detected. Where would I purchase a replacement from? Ive looked but cant seem to find one.  Thx in advance
    August 21
    • cybereality
      cybereality
      You can buy a cable here: https://www.oculus.com/accessories/ However you should contact us and it may be something else and need of replacement. https://support.oculus.com/
  • brianblair
    Is there any way you can contact me by phone to help me troubleshoot? 
    August 11
  • JohSm67
    How do you sync the money withdraw from your account with Oculus? I want to pay now as I must open up the account for payment! (And then it’s only open for 60minutes) Please let us pay now/directly....

    I have toold Oculus this, but support do not understand! Last transaction failed and order was then on hold, did then try to add card again but nothing happened!

    support was able to lift the hold, but I asume it will fail once again as they do not charge your account before shipment and then we have not opened the card for Payment! (As no one knows when it will happen or, CSN you trigger it manually?)

    Oculus really should get an possibility to pay directly before shipment... (Then those problems could be avoided)

    So order was placed the 17’th still nothing! 
    (Guess it’s not shipped due to this issue!!!!)

    Helpdesk tickets have been created, but it seems not to help, currently 2 Summer bundles not shipped :-(
    August 7
    • JohSm67
      JohSm67
      Ok Oculus support can’t confirm when the money will be charged your CC, they can’t either trigger it to be charged on the CC!
      (It’s all automated!)

      So the answer back was to buy them from somebody else!

      Not Cool at all!!!!!

      So after been waiting a month on the summer deal on the Rift’s, go some where else!?

      Oculus really should make it possible to pay at time of order or get the possibility to trigger it when needed! Or why not make a reservation of the money at time of order or something....

      So will ask the company that are waiting for those, to try ”Man in the Middle” suggestion in the forum by first transfer the money to PayPal (Don’t know how many bank days that will take and if the orders will once again fail!) and then update the payment method, or simply drop the Idea about ordering from Oculus!

      Yes I’m upset, sorry not your fault!
    • JohSm67
      JohSm67
      Humm, something seems to be working now... Still can't believe it before shipping is confirmed and money has been withdrawn... Cross my fingers!
  • Duskbump
    How can I get touch games unlocked. Customer support has not been helpful and slowwwwww to contact me. Any ideas? Thanks 
    August 4
    • Duskbump
      Duskbump
      I paid 399 for OR bundle. It came with games. They will not unlock. #399917 what can I do to expedite the process of getting what I paid for? 4 days no games. WTH
  • marksawtell
    Hey buddy 

    wonder if you can help . Returned my rift for warranty repair as per customer services instructions,which stated they would send me a new rift out on receipt of my old one . Got daily emails at first saying 'we're looking into it , we will come back to you when we have further information ' and now the emails have stopped coming and customer services don't even reply to any of my emails .

    Any chance you could look into this for me? Apparently  your the man that can ! :-) I can provide you with the tracking number I sent iback the rift with upon request .

    kind regards 

    mark 
    August 1
  • zachariah655
    Hi I need some help with my touch controller. The left controller is not showing up ingame, it shows as connected and ON/Standby, but the battery status doesnt show up. I have replaced the batteries and it still does not show up ingame.
    July 28
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