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Why we can't save "Payment info“?

horacex
Honored Guest
When we are trying to add "Payment Info", we constantly got this message:

"Something went wrong. We're working on getting it fixed as soon as we can. "

We double checked all the items on the page and everything works without error message. Could you please let us know what's going on with this page?

thanks.
Horace

8 REPLIES 8

boonefb
Protege
Can you send me an image of the error message?

horacex
Honored Guest
This error message appeared on top of the page
iv4cqm04f6mk.jpg

This one appeared on the left side of the "Summit" button at the bottom. 
7jgstzlxfygq.jpg

boonefb
Protege
The issue is being worked on. It should be resolved soon.

boonefb
Protege
The issue should be fixed now. Please try again to update your payment information.

AR_3DOrganon
Honored Guest
It seems the problem is NOT fixed. I'm not able to update Payment info for 2 months now! See attached image with the error message I get every time I attempt to save any changes..rummjcxrcd90.jpg

AR_3DOrganon
Honored Guest
Anyone?

WOLKYDJ
Honored Guest
I have same problem. i cant save my payment info. please what am i doing?

juanoldinho
Heroic Explorer

WOLKYDJ said:

I have same problem. i cant save my payment info. please what am i doing?


Hi, this is a know issue and is currently being fixed and should be deployed very soon. 

If you have tried to enter your information can you check the page again, as the information should actually be saved on our backend but the error message is thrown falsely.
Please tag me, @juanoldinho, in your forum post/response if you need immediate assistance or want additional support or context on an issue you are having with our software or integrations.

Having an issue with our platform, services, or integrations?

Try using our new bug tool to report this and receive emailed updates as we proceed to address it internally.