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Why was subtitle support removed from Oculus Video?

GeddesJGeddesJ Posts: 3
Virtual Boy (or Girl)
I'm not a gamer, but I enjoy watching movies on the Gear VR, however having a hearing impairment makes it quite difficult to hear properly so I depend on subtitles to understand the movies. The Oculus Video app prior to this recent update, satisfied my needs perfectly, so it was a tremendous shock for me after allowing the updates to find a different interface; which actually is quite nice, and NO SUPPORT FOR SUBTITLES!!!.
Please tell me that this was an oversight or mistake or whatever you wish to call it and that there is another update to restore the feature in a few days at the least, or whether I have to look elsewhere to find a video player for the Gear VR that supports subtitles.
I would appreciate a comment from anyone who can help.
Much thanks.


  • imperativityimperativity Posts: 1,182 Oculus Staff

    Welcome to the Oculus Forums.

    Thanks for bringing this to our attention. We will look into this issue on our end.
  • imperativityimperativity Posts: 1,182 Oculus Staff

    Good news---we have an ETA to return subtitle support by next Tuesday (5/9). Sorry about this!
  • Okpalm77Okpalm77 Posts: 1
    Virtual Boy (or Girl)
    Still no subtitle support. 
  • GeddesJGeddesJ Posts: 3
    Virtual Boy (or Girl)
    Still no satisfactory solution has been achieved as yet. I say "satisfactory" because of the 5 movies I have, only one shows subtitles even though all the subtitles are the same .SRT format, and in the same folder.
    Is there some instructions to properly set up things so I can have the subtitles in the VR for all my movies? 
    I can see the movies on the s7edge using the VLC Player without any problems. Why can't I have the same enjoyment using Oculus video app???
    I will appreciate any help with this problem.
    Much thank.
    P.S. can I please have a link, a file or whatever to reinstall the old Oculus  video player? The one that worked!
  • imperativityimperativity Posts: 1,182 Oculus Staff

    This should have been resolved. I am asking the teams in charge if there is any known issue at this time.
  • cyberealitycybereality Posts: 21,951 Oculus Staff
    We are currently working on this. If you convert the videos at the moment you load them you will lose subtitles. Try selecting "no" when you are asked if you would like to convert the video.
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  • 3KyNoX3KyNoX Posts: 5
    Virtual Boy (or Girl)
    Hello, works with .ass subs ? We are forced to use *ass *ssa for 3D movies.

    If not, any plans ? I suppose having subtitles for a video app is not only a must have, it's required ..

    Thanks anyway.
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