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cybereality Oculus Staff


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  • MardanKP
    I am familiar with the focus dial. My problem isnt being out of focus.Its just the picture is too much pixelated like looking through a magnifying lens at a computer screen.Can you please help me with that?
    January 21
    • cybereality
      Yes, that is normal as I mentioned in the thread.
  • cgwilson
    I want to return my set for repair as it shuts off once its warm. How do I do this please?
    January 17
  • echutchinson
    I requested to return my Oculus. I provided the information requested from support and was told I would receive the shipping labels on January 3rd. When I asked about the labels I was told support would look into it. 

    I've tried reopening the "solved" ticket but my follow-up requests are ignored and marked "solved." Can you provide a phone number for support or assist is some way?
    January 12
  • sbmhome
    I've recently received my touch controllers through the development program.

    I have the latest Oculus desktop software, however "Configure Rift" doesn't have the option "Add Left Touch" or "Add Right Touch".

    I noticed that there is a Note that says "Contact Developer Relations" if this occurs. Can you help me out?

    Also, for some odd reason, my game information isn't showing up on the website anymore (it was there before I started having this issue, but now it doesn't seem to be there.

    Five Finger Studios
    January 4
    I am having trouble logging back into my account I logged out and now I cannot log back in it does not give me an option to sign in or login it only gives me the option to create an account
    January 2
    Are you there please someone answer me
    January 2
  • Loweski5850
    I recently purchased my oculus rift and Asus G11 desktop computer and I have been playing games and it has been fine, but when I try to play The Climb it says it is taking awhile to load. On my monitor the game works, but I get nothing in the headset. I don't know what to do.
    January 2
  • cybereality earned the 500 LOLs badge.
    You received 500 LOLs. It ain't no fluke, you post great stuff and we're lucky to have you here.
    December 2016
  • JayVaughn
     Just curious. Why would you post a response for me in a discussion instead of messaging me directly?
    December 2016
    • cybereality
      That is typically how I operate, so that it sets an example for other people. But I can understand if you would rather speak privately. Also, this post is on my public wall. If you want to speak with me in private, click the "Message" button on the top right of my profile page. Thanks.
  • JayVaughn
     Noted. Greyman irritated me the most. Thanks for putting an end to that. That's the worst interaction I've had ever.
    December 2016
  • mroddee

    I've tried multiple times to add a payment method to my Samsung vr oculus account but no matter what I try it doesn't let me.

    Can you help me on this matter please.


    December 2016
  • swatson738
    Hi Cybereality

    I have been directed to you by EliteSPA who responded to my post about why Oculus Support is ignoring my emails regarding a hardware issue with my Rift.  Please help.

    Kind regards

    December 2016
  • swatson738
    Hi Cybereality, Is this update likely to cure my issue of black screening in rift and freezing display while sound and tracking are still working?
    December 2016
  • KaonInteractive
    you seem to be an actual Oculus employee.   Is there someone I can discuss several issues about how we are using Rifts in our B2B products.   If so, could you ask them to contact me via jnewman@kaon.com, as I don't want to leave a phone number in a cummunity bulletin board.

    December 2016
  • joofighters
    Hi sir, do you know how can I change my IPD on DK2? :(

    thanks for the help
    December 2016
  • SchneeNYC
    I was wondering, since its a 2 pack, if youve tried using 2 of those 10 foot hdmi extension cables together, and if I would possibly need this https://www.amazon.com/Eriotpy-Repeater-Booster-Extender-120-feet/dp/B0166DRRS2/ref=sr_1_1?s=aht&ie=UTF8&qid=1481496055&sr=1-1-spons&keywords=hdmi+repeater&psc=1 ; to make it happen. I have an EVGA GTX 970 FTW edition

    December 2016
  • Mitnainartinarian
    Hi cybereality, would it be possible to cancel my last submission for the app Earth Origin (com.cryofrog.earthoriginomx for GearVR, organization Cryofrog Inc.)? I thought I had fixed a problem reported from a previous app review for Android 5, but I didn't. I'd like to replace it with a new build that does fix the problem.

    December 2016
  • kentbye
    Just wanted to pass along the support ticket for sensors and the 1.10.1 update that we were talking about #287919
    Thanks, -Kent.
    December 2016
  • lenimois01
    Merci pour ta commande c’est tous bon !!! :)

    OculusSetup.exe /bypassHotfixCheck
    Cybereality :)

    December 2016
  • maxpare79
    Hey Cyber any idea whats going on with Canada being left out? Logistics problems or did Trump close the border? ;-)
    December 2016
  • DarkWormSystem32
    anyway u can help with my support ticket? #285005
    December 2016
  • DarkWormSystem32
    If I send you my log file can u get back to me? Been wsiting on support and nothint
    December 2016
  • cybereality earned the 500 Awesomes badge.
    You received 500 Awesomes. It ain't no fluke, you post great stuff and we're lucky to have you here.
    November 2016